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Manager Management

Jacksonville, Florida, United States
December 23, 2015

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Windows System Administrator & Information Technology Specialist

Summary of Qualifications

Seasoned technology professional, with 20+ years of proven experience as a Network, Server Administrator and IT Support Specialist.

Supporting an Enterprise Windows production environment.

Managed Microsoft Windows Servers and Operating systems.

Monitored and managed the performance of various system components including servers and other resources in a 24x7 Windows production environment.

Performs upgrades, sustains and maintains areas of network operations. This could include tasks associated with Active Directory, DHCP, DNS, Netcache, Backup and Recovery.

Setup; software deployment methods, services; patch management and domain management.

Proactively monitor and troubleshoot applications and system hardware/software o HP System Insight Manager

o PRTG Network Monitoring

o IP SWITCH (WhatsUpGold)

o VERITAS / Symantec Backup Exec

o McAfee Epo

Core Competencies

Vendor Relationship Management.

Organizational and Team Leadership.

Asset Management.

Failure Analysis reporting.


Minimum supervision required.

System Administration and

Integrations (DNS, DHCP, Active


Technical and Non-technical Staff


Project Management.

Conflict Resolution.

Technical Experience and Proficiencies

Windows System Administration: 10


Desktop Support: 14 years.

Premium Desktop Support: 2 years.

Staff Training: 14 years.

Technical Support Manager: 8 years.

Microsoft Server NT 3.51 to 2003.

Project Manager –Technology.

Integration, Migration and Refresh

projects 1999/2000.

Systems Configuration and Integration


HP Insight Manager.

Certifications and Training

A+ Certified



MCSA 2000

Dale Carnegie - Class 342-DJ Effective

Communications & Human Relations.

ESI International - Introduction to

Project Management.

ITIL Foundation


Fred Pryor - Coaching Skills for

Managers & Supervisors

Microsoft - Windows 2k [1560].

Microsoft - Windows 2003 [2278B].

Citrix - Metaframe Admin [CTX-1221].

Hewlett Packard - Net-Server.

SharePoint 2007 [284L].

Ronald Carney

Saint Augustine, FL 32092


Professional Experience

Tek-Systems /Bank of America 2014-Present

Active Directory /Identity Access Administrator

Responsible for the remediation of Enterprise Active Directory OU security violations.

Utilized, Modified and Created PowerShell scripts to query the Active Directory Infrastructure.

Researched, Designed and Implemented security violation remediation plans to meet corporate security polices.

Worked within Windows Active Directory Users and Computers & Active Role Server web tool to remediate corporate security violations at the User, Group, Application and Server level.

Effectively communicated, coordinated the security violations and the designed remediation plan with Management and Senior System Administrators in various lines of business. Merrill Lynch / Bank of America 1998-2014

Systems Administrator Jacksonville, FL 2013-2014

Responsible for the installation, configuration and maintaining of Windows 2003 network production servers - Active Directory

Supporting 1,400 Microsoft 2003 Clustered servers.

Managed Windows Active Directory OU objects, setting and applying Security Permissions and Group Polices.

Proactively analyze system logs to identify potential issues

Maximo incident tracking and resolution.

Metrics and Status reporting to Senior Management. Triage Shift Operations Manager Jacksonville, FL 2009-2013

Managed an onshore and offshore 24x7 triage operations support team, responsible for ensuring the stability of the Global Wealth Management production environment.

Platform monitoring and Incident management.

Communications management.

Managed and drove triage calls.

Facilitate post problem reviews.

Participated in Change Request.

Maintain and Implement operational best practices.

Associates time keeping.

Associates Performance review and Career development plans.

Participated in 24x7 manager On Call Rotation

Shift Operations Manager Jacksonville, FL 2006-2009

Managed a desktop support team, responsible for supporting 35,000 Windows XP workstations, in the Global Wealth Management environment.

Provided technical expertise and mentoring.

Performed weekly technical audit reports.

Bi-weekly associate 1on1 sessions.

Build and maintained a positive working relationship with internal technical partners and external vendors.

Systems Analyst Hopewell, NJ 1998-2006

Responsible for the installation, configuration and maintaining of Windows network production servers.

Install, configure, troubleshoot, and monitor core services such as Active Directory, DNS, DHCP, for NT 3.51 to 2000 Servers and Workstation Environments.

Created and Managed OU objects, setting and applying Security Permissions and Group Policies

Server Management Implementation of server related functions such as file and print servers, operating system upgrades and maintenance of server hardware configurations and Veritas /Symantec Backup solution.

Monitored/maintained Secure Channels and Network Connectivity.

Analyzed and resolved NT4, 2000, XP Servers/Workstations problems.

Provided support for Standard and Proprietary Business Application.

Knowledge transfer to Production and Help Desk staff.

Participated for a 24x7 On Call Rotation.

Entex Information Services Edison, NJ 1996-1998

Network Engineer

Onsite campus technical support for production Server and client Desktop

Software, Hardware installation and configuration.

Troubleshooting and repairing of Server, Desktop and Laptops.

Provided Network connectivity support.

Lotus Notes remote connectivity support.

Ticket Management and prioritization.

Asset management and failure analysis reporting. Polmar Computerland Iselin, NJ 1993-1996

Integration Supervisor

Responsible for system integrations orders for Fortune 500 clients

Installation and Configuration of Windows NT and OS/2 operating systems

Server and Desktop hardware integration

Installation and Customization of company proprietary software

Provided post sales technical support.

Technical phone support for Sales staff and field technicians

Trained new field technicians

Spectrum Data One Princeton, NJ 1992-1993

Computer Technician

Responsible for Fortune 500 Company’s Sales Force mobile technology

Troubleshooting and Repairing of mobile technology Laptops and Printers

Provided Technical phone support.

Asset Management and Failure Analysis reporting. Education

East Brunswick Vocational High School - East Brunswick, NJ Class of 1988

Cittone Institute – Edison, NJ Class of 1990 Computer Technology

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