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Microsoft certified MCSE with networking and support experience.

Austin, Texas, United States
December 23, 2015

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Michael Rafferty

**** ****** ***** ****

Austin, TX 78758

Mobile: 512-***-****

Home: 512-***-****


Over 16 years of experience installing and maintaining PC, notebook, server hardware/software as well as standard office applications.

Strong troubleshooting skills across multiple platforms.

Excellent communication, documentation, and customer service skills.

Very familiar with Linux and Mac operating systems.

oAvid student of Linux in personal projects.

oFamiliarity with Ubuntu, Linux Mint, CentOS.

Currently studying to update Microsoft certifications.

Willingness to go the extra mile for customer satisfaction.

Microsoft Certified since 1998

oCurrent Microsoft certifications: MCSE and MCSA (Microsoft 2003 Server)

Verify Microsoft certification:

Transcript ID (873380) and the Access Code (P0lyc0m1)


Polycom, Inc. - February 2003 to December 1, 2015

7700 W. Parmer Ln.

Bldg. C, Suite 100

Austin, TX 78729

Position: Global Education Network Support (Sales Operation Spec III)

Position: Senior Technical Support Engineer, Service Provider Services

Experience with VMware VSphere with virtual training environments for Polycom Inc. education network.

IT support for software/hardware development and engineering environment.

Technical support and troubleshoot Polycom RealPresence environment.

Position: Sr. Desktop support specialist. Support, maintain and troubleshoot PC, Mac and Windows servers.

Tier 1, 2 and tier 3 support for PCs, Mac.

Experience with Windows server, Active Directory, print server, shares, DHCP, DNS, and WINS.

Support to users calling into the Polycom IT Helpdesk.

Print server and scanner administrator for Austin site.

NetBackup Administrator for the Austin site. - Built and maintained Windows server for NetBackup migration for two separate server upgrades.

Built and maintained Windows 2003 for Symantec Antivirus for Austin domain prior to migration to McAfee.

Build Linux workstations upon request for engineering environment.

Troubleshoot network connectivity issues for internal and remote Polycom users.

FR-SIP VVX and phone configuration in Polycom production environment.

OS X support and troubleshooting.

Completed and continuing PowerShell training.

Completed Windows 7 training.

Good familiarity with Linux based computers.

EpicEdge, Inc. - Aug 10, 2000 to Aug 15, 2002

5508 Hwy 290 West

Austin, TX

Position: Infrastructure Manager, System Administrator, Network Systems Engineer.

Manager and administrator of internal computer infrastructure and IT department.

Duties include maintaining all file and print services, backups, Internet connectivity, routing, firewall, cabling, IT inventory control, FTP, VPN and IIS/Apache/WebSphere Web server support and all other connectivity issues including a Panasonic PBX phone system.

Provided technical support for remote users and various notebook computers including IBM ThinkPad, Dell, Compaq, and HP.

Servers supported included HP NetServers, Compaq Proliant, Dell and Sun.

Supported company email clients on Sun iPianet email server administration tools.

Provided custom build of all internal computers and used imaging software to quickly rebuild laptops, desktops and servers.

Microsoft server experience includes, 2000 Advanced Server, 2000 Standard Server, 2000 Exchange Server, 2000 SQL Enterprise and Standard servers.

Installed and help maintained a production and development PeopleSoft HRMS S on Microsoft Servers utilized by EpicEdge for payroll and HR functions.

Dell Computer Corporation - May 10, 1999 to Aug 2000

One Dell Way, Round Rock Texas

Position: LAN/WAN Analyst

Provide server support for over 500 servers in production and development environments.

Duties included, troubleshooting and repair, preventive maintenance, software upgrading and project/application support on a revolving 24/7 support team.

Software tools used include NetIQ AppManager, Remedy, Windows NT Resource Kit, and Legato Backup Software.

Built Windows NT Cluster servers, Web Servers and Application servers for production and development environments.

Very strong understanding of Dell Servers, Power Vault storage technology, and Dell hardware RAID configurations.

Inacom/Vanstar Corp. - June 22, 1998 to May 1999

Austin, TX

Position: Field Engineering Specialist

Desk side support for Windows NT and Macintosh platform computers for Motorola, Austin.

Responsible for application and network troubleshooting and maintaining over 100 computers in a support position.

Trade Winds Solutions, Inc. - Dec. 15, 1997 to June 19,1998

Austin, TX

Position: Software Installation Specialist

Asset Insight inventory management software installation on PC and Macintosh computers.

Team member that implemented a new asset management software project in multiple departments at Motorola Austin for Vanstar Corporation.

Education and Training

One year at Austin Community College and one year at North Lake College in Dallas, TX in a liberal arts and electronics curriculums.

Microsoft Windows 7 (Polycom)

Microsoft PowerShell (Polycom)

MCSE 2003 Accelerated (Polycom)

NetBackup 5.5 Windows Administration (Polycom)

Fundamentals of Solaris 8 Operating Environment for System Administrators, Solaris Operating Environment System Administration I (EpicEdge)

2000 SQL Server Database (EpicEdge)

NetIQ Administration training course. (Dell)

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