Management Manager

Benjamin Wright

**** * ******** *** *** **** Dallas, TX 75204 (H) 940-***-**** ********.*.******@***.***

Professional Summary

Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments.

Skills

Agile methodologies

Business process improvement

Change Management

Requirements gathering

Systems Development Life Cycle (SDLC)

Advanced problem solving

Advanced understanding of Microsoft Project

Data analysis

Strategic planning

Mitigation plan development

Results-oriented

Exceptional interpersonal communication

Project management

Experience

Member of Technical Staff IV – IT Quality Assurance

Verizon Communications Inc. – Irving, TX June 2011– Current

Lead multiple cross-functional teams from designing and testing of strategic GPON products enabling over $18.7 million in cost reduction savings in 2015.

Drove product adoption by performing as client liaison to drive understanding of business operations within the IT organization.

Transitioned the Systems Integration Testing organization from a waterfall SDLC to an agile method incorporating a DevOps model.

Lead Software Tester

Ajilon Consulting - Addison, TX February 2004- June 2011

Lead the testing of Verizon’s FiOS network provisioning platform from inception to application legacy status.

Coordinated fiber optic live lab inventory setup and testing across multiple regions of the country to provide customers with the highest quality of service activation and customer downtime.

Analyzed technical requirement documents and translated into actionable test plans.

Senior Computer Operator

Minyard’s Food Stores – Coppell, TX September 2000- February 2004

Maintained computer operations equipment and peripheral devices to guarantee up to date pricing for each of 82 store locations.

Generated reporting daily metrics for managers and executives.

Worked directly with Operations Manager to lead key objectives to completions by team members throughout day and night shifts.

Education

Masters of Science: IT Management

Western Governor’s University - Salt Lake City, UT December 2014

Bachelor of Applied Arts and Sciences

Texas A&M University - Commerce, TX May 2011

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