Customer Service Sales

Bisman Bhatti

*** ********* **. (***) *** – ****

Brampton, ON (L6Y) *****************@*****.***

Career Objective:

My objective is to leverage my experience while continuing to be challenged. I want to secure a liable career prospect, where I can fully utilize my training, HR, finance and management skills, while making a noteworthy impact on the success of my employer.

Dedicated Expertise

Constructive, outgoing persona & profound for willingness to go above & beyond

Good observation skills, aware of arrest & restraint techniques including WHMIS

Ability to handle rejection regardless of circumstances

A pattern of career progression, rising income and success

Pro-actively ensured the protection of possessions, property, people & assets

Built a loyal customer base by using an educational sales approach

Effectively met and exceeded sales expectations on a daily basis

Performed sales transactions and regularly monitored incoming revenue

Can fluently speak Hindi, Punjabi & Urdu and can comprehend Arabic & Spanish

Operational Experiences:

Business Admin Finance

HSBC took part in ENACTUS Programme aided society with innovative ventures

HSBC also participated in Spring Insight Programme (couldn’t go to Germany)

With highly involving, hands-on educational environment, I learned about: Financial analysis; Financial management; Business computer applications; Investments; Personal financial planning; Taxation; and Credit planning

Direct Sales Force (Call-man & an Representative) (MBNA MasterCard) (May 2010)

ICICI Bank (volunteered) as a Customer Service Representative (Sept – Dec ’10)

Vigorous Office Admin. Support, Data Entry, Filing, Project Work, Phone Support

Comprehensive understanding of industry and regulatory laws and regulations.

CIBC joined Commercial Banking & Wholesale Banking Program (May – Aug 2011)

CIBC (volunteered) as an cold caller Customer service agent (Nov ‘11 – April ‘12)

Consolidated and analyzed monthly results and budgets as well as created and delivered presentations, & provided counsel on short and long-range ROI.

TD as a Test Analyst for Technology Solutions (un-paid) co-op term (May 2012)

Performed quantitative analysis of financial facts to forecast revenue, identified future trends, & assessed risk associated with capital expenditures & acquisitions

S.M. Accounting & Taxes (fulltime) as an Assistant for Accounting Data Entry (Marketing) from June 2012 to Oct. 2013 and reported to manager Syed Mazher

Daily inputting of sales & purchase invoices to the finance system.

General ledger entry including accruals and prepayments

Edward Jones (volunteered) as both an client service & client development (2013)

Logging, investigating and resolving supplier invoices under query

Filing, archiving & photocopying of invoices, statements and correspondence

Scotia (volunteered) for Shad Valley Youth Program (March – May 2014)

Scotiabank participated in the Sales & Trading Summer 2014 Internship Program

Provided robust modeling and reporting to aid executive-level decision making

Mechanical Engineering

Mechanical Engineering Assistant (Co-op) at both Magna & Linmar Corporation

Direct, hands-on experience with the most up-to-date mechanical engineering computer technology, including: Programmable Logic Controllers (PLC); Fluid power technology; Energy systems; Computer-assisted Design & Manufacturing (CAD/CAM); Parametric solid modeling and design, using Solid works and CATIA

Piloted research into feasibility, design, operation, performance of mechanisms

Prepared material, cost and timing estimates, reports and design specifications

OEM Corp. as a Marketing & Sales Associate and a BIOS designer for Windows Systems

Designed power plants, machines, components, tools, fixtures and equipment

Inspected the installation, modification and authorizing of mechanical systems

Logistics Operative

Cara Operations Ltd as Airline Resource Officer (Mississauga ON) (2009 – 2010)

Provided substantial assistance for inventory check and general customer service

Accurately updated all data into computer and manual recording systems.

Earned warehouse experience from Best Buy, Future Shop & Winners (on & off)

Received orders and unloaded packages from the truck and stored them properly

Conducted routines checks on arriving shipments against their bills of invoices.

Implemented quality monitoring over the delivery of palette goods.

Education & Training

Finance

Commerce Finance Degree (Sheridan College) (2012 - 2014)

Investments (Volumes 1 and 2) and Canadian Securities (in progress)

Engineering

Mechanical Engineering Degree (Sheridan College) (2012 - 2014)

Paid Co-op and On-call Shift Basis Work Term at Magna International Inc.

Security

Resuscitation and Lift Release training & First Aid Certificate (updated Mar 2014)

Trained to be security cognizant & taught to resolve any conflict unwearyingly

Project Mgmt.

Project Management Certification (Fortress) (2009 - 2012)

Finished my required hours & in return received certification

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