Customer Service Training

LOUIE VERANO

***** ********** **. *******, **. **541

Mobile: 510-***-****

************@*****.***

PROFILE

Professional experience in warehouse and transportation Articulate and results-oriented in leading diverse multi-functional project teams, and in enhancing performance and profits.

• Materials / Inventory Control

• Production Project Management

• Cost Containment & Reduction

• Staff Development & Leadership

• Strong motivator managing staff

• Vendor & Client Relations

• Conflict Resolution

• Strong operations Supervisor

• Proven ability to define critical problems

• Contracts & Pricing

• Warehousing

• Competitive Bidding

PROFESSIONAL EXPERIENCE

ROADRUNNER TRANSPORTATION Livermore CA May 2015 - Present

Operation Supervisor

Work with terminal manager to define requirements for operations and ensure that the implementation of new strategies and initiatives to effectively meet or exceed requirements as well as customer expectations

Budget control on daily basis

Excellent relationships with IC, customers and key Management team

Personnel scheduling to support all shifts and accounts, plan and organize staff workload

Operate Warehouse facility in compliance with OSHA and DOT regulations

Prepared daily staffing plans for service center operations

Manages performance continually; develops associates by providing training and coaching

Maintain documentation of processes that are followed by the department

REDDAWAY US FREIGHT San Leandro CA Oct 2011 - April 2015

Operation Supervisor

Assist in the Management Operations of 80 Union delivery drivers with focus on Increasing service revenue of Corporate standard 97%

Maintains a safe work environment and fosters a positive team dynamic, resolving employee relations issues and administering corrective action as required

Work with operations on master route schedules and audit routes of daily runs

Review route statistics and implemented structural change to improve route

Performance, productivity and enhanced customer service

MENLO WORLDWIDE Fremont CA Nov 2009 - Oct 2011

Operation Supervisor

Assigns duties and monitors work completion for accuracy and ensure Lean are implemented in daily basis

Lead start-up activities with cross functional teams

Responsible for exceeding customer metrics (cost, quality, and responsive)

Daily interaction with internal and external customers

Prepare documentation pertaining to account requirements and update as needed to meet changes in customer requirements

HFS NORTH AMERICA, Fremont CA Sept 2007 - June 2009

Sr. Warehouse Supervisor

Interface with key managers to ensure customer deadlines are met. Maintain time

and production schedules to ensure appropriate staffing for warehouse production.

Responsible for routing customer concerns regarding deliveries and schedule

Staffing of Driver’s to maintain budgetary control in daily operations.

Oversee Warehouse operations to ensure production of food product key

Identify cost efficiency programs to increase annual savings and productivity

Improvement.

Daily operations of the entire warehouse facility and supervision of 3 key

Supervisors in warehouse operations.

Lead and communicate goals; team objectives and daily priorities to team members

Involved in hiring and training of staff, review retention of team members, Safety

Training programs and Facility and equipment maintenance.

Worked closely with Human Resources with employee concerns, Performance

Evaluations, Promotions, terminations, training programs.

DHL WORLDWIDE EXPRESS, Redwood City, CA Nov 1998 - June 2007

Operations Supervisor

Managing Transportation/Warehouse Operations for Domestic and International Freights.

Oversee the daily operations of routes for DHL Express

Training of Drivers to ensure company safety requirements

Assist with reports on vehicle inspections/accidents or safety injuries

Responsible for training, retention and progressive employee issues

Investigate and resolution of customer complaints

Manage deliveries and over 8,000 shipments

Managed inbound/outbound ground and air operations

Implementation team member of integrated merger of DHL Express and Airborne

Express.

EDUCATION

•Nautical Engineer A.A. Degree Maritime Institute (Philippines)

PROFESSIONAL DEVELOPMENT

• Participated in DHL WorldWide Express Certification Process

• Total Quality Network Program Training

• Technology Proficiency: MS Office (Word, Access, Outlook, and Excel), Publisher,

Internet savvy, SAP (Citrix System, AS400, Coyote).

Training: Employee Safety Programs, Workers Compensation, strong Leaderships skills

Contact this candidate