Application Support Engineer

CURRICULUM VITAE

VIKRAM G KULKARNI

Mob no: +919*********

Email Id: *********@*****.***

CAREER OBJECTIVE

I am looking forward to associate myself with a progressive organization where there is ample scope for individual development, where I can apply my skills to the growth of the organization, to provide quality service in the field of engineering and acquire experience in working with global organization. WORKING EXPERIENCE

1. Organization: i2i Telesolutions and Tele Medicine Pvt ltd., Bangalore. Designation: Technical support Engineer- Application support. Period : From DEC2014 to till date.

Responsibilities in i2i

Learning the features and functionalities of the medical related software systems.

Analyse the support tickets and identify the most appropriate cause of action required.

Collaborate effectively with the relevant resources including other departments across i2i.

Update and Maintain the Support Knowledgebase where appropriate.

Identify and update the training documentations where appropriate.

Monitor System usage to ensure business rules are being adhered to.

Understand, evaluate and work on improvements to the processes and procedures.

Run Maintenance reports on regular basis.

Undergoing manual testing during new releases.

Practical experience of supporting applications to ensure their operability and efficiency.

Hands-on experience working on support ticketing system.

Practical experience in using/creating/updating/maintaining knowledgebase and support documentations.

Ability to work effectively with various types of end-users.

Ability to work under pressure efficiently.

Ability to do multi-task, prioritize and manage workload.

Self-motivated and self-reliant with ability to work independently.

Excellent attention to detail and be pro-active, hardworking and patient.

Ability to excel both independently as well as part of a team.

Willingness toward self-improvement and continuous learning.

Experience in Pre sales and marketing.

Experience in working with ITIL standards.

Providing support on the usage of a custom SW to customers and own implementation teams.

The support will be on phone or email or through a ticket management system.

Analysing the issues raised and coordinating with engineering team as and when required.

Communication with external and internal teams periodically 2. Organization: SKF India ltd, Mumbai.

Designation: Customer Support Engineer- Product Support. Period: AUG 2013 to NOV 2014

Responsibilities in IBT.

Escalating and resolving the tickets within the SLAs to ensure that the best support experience.

Installing software products, applications, database systems, networking and other related applications at customers' sites.

Deploying software technology solutions to ensure technical software support.

Coordinating with manufacturing unit to resolve production issues.

Working closely with technical teams to enhance the quality of existing products and initiating the development of new products and projects.

Interacting with customers and resolve technical issues, Managing and monitor customers' expectations. Creating and maintain product support database to ensure customer satisfaction Certification: “ITIL foundation” passed with CPD credits: 3 points. ACADEMIC RECORDS

Examination

School/college Board/

University

Class/ Rank Percentage

Obtained

B.E

(E&I)

Dayananda Sagar college Of

Engineering

V.T.U First Class

with

Distinction

80%

P U C SAV composite Pre University

College.

Pre-University

Education Board

Karnataka

Distinction

90%

S.S.L.C AVS high School Karnataka State

Secondary

Education Board

Distinction

93%

PROJECT WORK

Project title Duration Place of work

Title: “ Hand Held Measuring device for

Multiple parameters in Ceramic Industries”

Description:

Development, testing, Validation of a battery operated low power consumption, highly reliable hand held device for measuring various important parameters such as Temperature, humidity, Due point, Equilibrium moisture content(EMC), Depth measurement, and finally hazardous gas alarm for wood and ceramic industry is addressed in this paper. To measure the basic parameters

(Temperature, Humidity, and depth measurement) different independent sensors are considered.

6 months

BHARATH

HEAVY

ELECTRICALS

LIMITED,

BANGLORE

TECHNICAL PAPER PRESENTATION

Title: Real-Time Image Processing Applied To Traffic Queue Detection Algorithm. Description: This paper primarily aims at the new technique of video image processing used to solve problems associated with the real-time road traffic control systems. There is a growing demand for road traffic data of all kinds. Increasing congestion problems and problems associated with existing detectors spawned an interest in such new vehicle detection technologies. TRAININGS UNDERGONE

Soft skills program from Centre for Innovation and leadership qualities developments at DSCE campus.

Infosys campus connect Life Skills training program.

Technical training at IISC Bangalore.

SKILLS AND STRENGTH:

Familiarity with .Net, PHP, CMS tools like Joomla, my SQL,RDBMS .

Good verbal and written communication skills (English).

Strong analytical and good numerical skills.

Manual testing, writing test cases.

User support knowledge on Windows, MAC operating systems and all popular browsers.

Fast learner; can grasp and apply new procedures/techniques quickly.

Interact supportively within a team environment.

Adapt readily to the demands of the job, including new challenges and work environments HOBBIES AND INTERESTS

Playing cricket

Singing.

Listening to Music.

COMPUTER SKILLS

Language : C, C++, Data structures, HTML, PHP, Java, Android & MySQL DB Operating System : Windows 7, Windows XP, DOS.

Assembly language : 8051micro controllers, 8086 Micro Processors. Area of interests : Application Support, sales, analytics and Testing. PERSONAL DETAILS

Name : Vikram G K

Date of Birth : 23/02/1991

Passport number : L7174571

ADDRESS : Door no 585, 2nd floor, 15th main road, 3rd phase, 1st block, manjunatha nagar, Rajaji nagar, Bangalore-560010.

LANGUAGES KNOWN : English, Kannada & Hindi (read, write and speak) DECLARATION

I hereby declare that the details furnished above are true and complete to the best of my knowledge and belief. Place: Bangalore.

Date: Yours Sincerely

Vikram G K

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