IT EndUser Support Analyst
Resume:
ELUYEMI, SAMUEL OLUWASEUN
**B,Korede Olatunbosun Street,Oke aro B/stop Agbado Station Ogun State.
**********@*****.***
BIO-DATA
Date of Birth: 17th June, 1983
State of Origin: Osun State
Sex: Male
Marital Status: Married
PROFESSIONAL OBJECTIVE
Seeking a challenging work environment that would offer the best of professional practice and personal development. Thus, facilitating the realization of my passion for attracting, leading and retaining a qualitative, well motivated superior workforce with an opportunity to expand and polish practical legal skills.
EDUCATION
LadokeAkintola University Of Technology(LAUTECH) 2004-2009
B.TECH (Pure and Applied Physics)
Lagos African Church Grammar School 1995-2001
National Examination Council/Waec
WORK EXPERIENCE
Hauwei Nigeria Ltd. 2014-Till date
IT EndUser Support Analyst
Job Description.
Ensured Timely resolution of queries and issues with Sim Basic registration Officers, Distribution Partners and Trade Key Accounts who are involved in the simreg project.
Technical support on client operating systems,basic computing applications computer hardware peripherals.
Installation of software, configuration and troubleshooting SIM Registration applications like Extend Client, Extend Polling Engine, Extend Database(SQL) and Unicap.
Troubleshooting computer hardware, operating systems, Microsoft office suites,Lyncs and other applications.
Setup, configurations and management of IP phones.
Second level Support for Oracle ERP application and TABS Customer Service application).
Create, change, and delete user accounts per request.
Supporting users in person, over the phone and using remote desktop tools (Microsoft Lync 2010, Remote Desktop and Teamviewer.)
Configuration and support of the printer server over the network.
IT Support to all Etisalat Flagship shops, Etisalat Experience Centers, Kiosk and Mobile Point of Sales buses in Lagos.
Calls software and hardware vendors to request service regarding defective products.
IT Device Deployment and Other duties as assigned by line manager/ head of department.
WORK EXPERIENCE
Trivest Technologies Ltd. 2012-Till date
Network Support Engineer
Job Description.
Introduction Windows 95, 98, and Maintenance Application Software
Basic PC Repairs, Troubleshooting and Maintenance techniques.
Technical support on client operating systems,basic computing applications computer hardware peripherals.
Internetworking (Routing & Switching)
Installation and Configuration of Firewall and Antivirus.
Generating daily report of staff`s Ingress and Egress with the use of Lenel Software.
Design, Installation and Support of Local Area Network (TCP/IP) (Structured cabling)
Installation and Configuration of Network security Access control for offices
Design, Implementation and support of Category 5E and 6 local area network (LAN) based on EIA/TIA 568 and higher revised specifications
Installation of IP Cameras and CCTV Surveillance monitoring
Maintenance of Access control and IP camerasas contract staff at ASL.
OTHER EXPERIENCE
National Youth Service Corps JULY 2011- JUNE 2012
IpadeolaBolaji Model College Yewa
Job Description
Physics instructor for senior secondary school students.
Internet Instructor
General students’ assessment
Guidance and counseling
SKILL/COMPETENCE
Computer Literate
Creative thinking and problem solving.
Team Work and Customer Awareness.
Problem Solving and Research oriented.
Diplomatically minded and quick in grasping of new concepts, self motivated and confident.
Good communication skills.
Knowledge of customerrelationship management as relates to issues.
Knowledge of servicedesk incident logging and knowledge management.
Good knowledge of ICT processes and work practices.
High level of integrity, reliability and flexibility.
Initiative, Creativity and Leadership.
Good personal and developing learning Skill
Proficient use of Microsoft office packages (excel,powerpoint,wordetc).
PROFESSIONAL QUALIFICATIONS
Certified Customer Service Professionals/Call Center Agent(CCSP) May 2013
Chattered Institute of Environmental Health(CIEH)
Level 2 June 2012
Occupational Safety and Health Supervisor(OSHA) May 2012
Information Technology Infrastructure Library(ITIL) (Inview)2015
Extra Curricular Activity
Reading motivational books
Listening to music
Sports.
REFEREE
(Available on request)
Contact this candidate