Customer Service Sales
Resume:
ERNIE MARIN
Bell, CA *****
562-***-**** Cell
**************@*****.***
PROFESSIONAL SKILLS
Computer Knowledge: Sales Accounting software MAS 200, SBC Client/ADP, Epicor, Outlook, MS Word, Excel, Power Point, Microsoft Access
Extensive Customer Service and Inside Sales experience
Skillful at resolving difficult or emotional customer situations
Extensive phone and data entry skills
Extensive knowledge of the container packaging industry.
Organized, good team worker and team leader
Strong initiative, quick learner
Good at developing and implementing cost saving measures
Not adverse to change
Excellent verbal communication skills
Bilingual: English/Spanish
EDUCATION
California State University, Los Angeles
Bachelor of Science in Business Management
PROFESSIONAL EXPERIENCE
Nelson-Miller, Inc. through Corestaff Services
Customer Service / Inside Sales December 2013-April 2015
Ensured that all customer requests and requirements were met and responded to professionally and in a timely manner.
Ensured that external and internal customers received efficient and courteous service by administering, coordinating and controlling specific customer programs and processes within the framework of established company policies, procedures and work instructions.
Maintained customer records by updating Customer Maintenance information.
Resolved product and service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; followed up to ensure resolution.
Conferred with customers by telephone and email to provide information about custom manufactured products and services, to take orders, make changes, or obtain details of complaints.
Resolved customers’ service or billing complaints by performing activities such as issuing RMA’s or requesting non-conformance reports.
Solicited sales of new additional products.
J.L. Wingert Co.
Customer Service / Inside Sales July 2010-May 2013
Quoted customers over the phone, fax and e-mail on manufactured and distribution items.
Answered customers’ technical questions regarding manufactured and distributed items.
Worked with Manufacturing to schedule manufacture of special items ordered.
Worked with Distribution Manager to quote customers on distribution items.
Worked with Purchasing to order and ship special orders from vendors directly to customers.
Processed incoming orders via phone, fax and e-mail.
General Petroleum Corp.
Customer Service Representative April 2009-Oct. 2009
Processed all incoming orders via phone, fax and e-mail.
Took care of all customers’ problems and pricing with Outside Sales Staff.
Worked with Dispatch to make sure orders got scheduled for timely shipment.
Teamed with Purchasing to bring in special inventory items for Customers.
Paramount Can Oct 1998-May 2008
Inside Sales Representative / Customer Service Manager
Increased customer base through excellent customer service
Created procedures to improve order entry and handling of customer returns
Worked under ISO 9000 procedures (a quality program that mandated the guarantee of quality products and service)
Supervised 4 Customer Service Representatives.
Increased sales through a separate commission based program designed for the inside sales department
Teamed with outside sales force to maintain specific sales territories through outstanding customer service
Helped with sales training of all new employees
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