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Manager Information Technology

Brampton, Ontario, Canada
December 22, 2015

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Harinder B Verma

** ****** ****, ********, **, L*R 3P7

Cellphone- 289-***-****; Home-905-***-****


Information Technology Management

Insightful, results-driven IT professional with notable success directing a broad range of corporate IT initiatives while participating in planning, analysis and implementation of solutions in support of business objectives. Excel at providing comprehensive secure network design, systems analysis and full life cycle of project management. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing and project-based efforts while managing, motivating and guiding teams.

Areas of Expertise:

-ERP system design and implementation

-Data Integrity / Disaster Recovery

-Network and Systems Security -Risk Assessment / Impact Analysis

-Cost Benefits Analysis -Contingency Planning

-Policy Planning / Implementation

-Technical Specifications Development

-Team and Project Leadership

-Change Approval Board Procedures

-Release Management System

-Users Support

Management Skills and Abilities -

-Leadership: An experienced team leader, leading with examples and team builder

-Ability to initiate/manage cross-functional teams and multi-disciplinary projects.

-Adaptability – Efficient under pressure, always meet deadlines

-Influencing skill

-Critical thinking, decision making and problem solving skills.

-Planning and organizing – Organizational abilities

-Result oriented: Ability to achieve the target within given time

-Excellence Communication skills

-Negotiating skills

-Conflict resolution

-Business aptitude skills

-Vendor Management

Technical Skills and Abilities -

-IT Infrastructure implementation Disaster Recovery

-Structured cabling

-Storage Area network (SAN), NAS

-Disaster Recovery - Highly redundant application servers, Offsite backup, Offsite servers

-ERP systems - SAP, SAP Business One, Retalix (Power Enterprise/Warehouse/Integrator)

-RF system and application, RF Site survey

-Local and Wide Area networks including MPLS and Over the internet

-Switches, Routers, VPN

-Security - Firewall, Antivirus Servers, Endpoint security

-VMware implementation

-Avaya IP Phone System

-Windows Server 2012/2008/2003/2000,Windows 10/7/ Vista/ XP

-Air watch security for smartphones and tablets.


-SAP at 7 locations spread over Canada, USA and Mexico.

-Installation and design of SAP Landscape (Windows Server 2003 and Microsoft SQL 2000 and 2005)

-Upgraded SAP R/3 4.6C to SAP 4.7 Enterprise (NetWeaver)

-Upgraded SAP R/3 4.7 Enterprise to SAP ECC 6 (NetWeaver)

-Upgraded Power Enterprise ERP system to latest version

-RFID (Barcode systems) at 7 locations spread over Canada, USA and Mexico

-Integration of Psion Teklogix RFID system with SAP

-ERP (Retalix) upgrade to newer version

-Expansion of RF infrastructure in newly extended warehouse


-Security – Firewall, Antivirus/ Malware protection servers, Website filtering, SPAM protection,

encryption of laptops/ Desktops/ Smartphones and tablets

-Implementation of SAN (Storage Area Network) and NAS

-Implementation of Highly Redundant Server

-IP Telephony at 10 locations spread over Canada, and Mexico

-Implementation of Avaya SIP Enablement service to use IP telephony over Internet

-Implemented a fail-over strategy for IP telephony

-Offsite and on site Backup & Disaster recovery

-Replication of Production server in a real time at offsite location

-Implemented Fax thru email at all Canadian sites

-Implementation of Pre-paid Billing System for Cellular Operator at 9 locations.

-Campus Wide Area Network for a Technical Education University

-Real-time Online banking operation

-Master CD creation and design system for a music company

-Smart Card based Driver’s License system

Organizations & Title Held -

-UNFI Canada IT Manager – National October 2012 to Present

-UTIL Canada Manager Information Services Dec 2002 to October 2012

-Computroniks Inc. Senior Solutions Consultant April 2001 to Dec 2002

-TECHZAM Limited (A sister company of Olivetti)

-SYSCOM Corp. (Partially owned by ORGA Kartensystem GmbH)

-SVEC Computer Corporation

-Information Technologies (I) Limited; PCS Data General (I) Limited; Medelec Systems

Responsibilities and Job Profile-

I’ve been in the IT field for 23 years out of those 14 years in management position with hands-on experience leading all stages of projects and support, and I still enjoy the challenges it brings.

I began my career in 1989 with Computer Company and since then I’ve developed expertise in IT and IT management field by going through several positions and roles in IT management, which I think will be very helpful in future as well.

Some of my major accomplishments include timely and within budget completion of many projects, IT team alignment to work towards business goals, negotiate contract and secure best and low cost highly reliable products and services for company. I’m sure I could achieve similar or better results in future as well.

I have been managing the information technology department nationally for the company. I have implemented and maintained policies and goals that support the organization's IT needs. I ensure proper functioning of the information processing system and oversee necessary upgrades.

I have been instrumental in helping business operation groups utilize information systems to improve their efficiency. I ensure computer equipment, hardware, and software is updated to meet organizational needs. I am familiar with a variety of IT field's concepts, practices, and procedures.

I have an extensive experience and judgment to plan and accomplish goals and perform variety of tasks.

I lead and direct the work of others and have a wide degree of creativity and latitude.

Notable Achievements-

-Cited by AST Research Inc. as “Best Product Manager” and quoted as a “Product Expert”

-Quoted by outgoing President as “Best Employee” (UTIL’s Ex- President)

-Computer Hardware and Software training by AST Research Inc.

-Total Quality Leadership

-Interpersonal Relation Skills

-Total Quality through Speed (TQS) and Zero Investment Improvement (ZII)

-TIVOLI from IBM Canada

-ITIL - Information Technology Infrastructure Library (Humber College)

-PMP – Completed Training, preparing for exam


-B.Sc. (Degree) in Physics, Chemistry, Math - 1986

-Engineering Diploma in Electronics and Telecommunication Engineering, Major in Computer &

Telecommunications - 1989

-Diploma in Management - 1996

-Post Graduate Diploma in Marketing -1997

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