Customer Service Sales
Resume:
Mary Lou Cassell
Apt. ***
San Antonio TX, 78229
*************@*****.***
Experience
CGI Federal
Sept2015-November 2015
San Antonio Tx
Customer service Support
●Provide customer support to clients
●Navigational assistance to the customer
Conduit Global
Sept 2014-August 2015
San Antonio Tx
Chat Customer Service
●Assist customer with billing
●Troubleshooting equipment issues
●Sales of equipment
●Sales of device plans
●Exceptional customer service
Aramark Higher Education
Sept 2005-March 2014
West Chester, PA
Finance Administrator
●Maintained duties of office manager, but for twelve locations
●Maintained data entry for PRIMA system
●Performed all cashier training seminars
●Maintained petty cash and concession sales collection and reports
●Prepared and balanced money for special events
●Collected,verified and managed all cash and credit card transactions for 12 locations
●Manually compiled various sales reports
●Implemented and maintained all cash handling procedures
●Provide exceptional customer service
Office Manager
●Managed deposits for five retail and foodservice locations on a college campus
●Created sales reports, change orders, and office supply orders for each location
●Managed cashiers on the floor
●Managed troubleshooting for credit card machine and registers
●Maintained high level of satisfactory customer service
●Provide exceptional customer service
Java City Supervisor
●Placed orders to keep inventory levels stable and maintained quality control
●Created sales reports
●Trained new employees in location
●Maintained high level of satisfactory customer service
●Provide exceptional customer service
Imperial Trading
Jan 2004- May 2005
New Orleans, LA
Sales Representative
●Maintained inventory for thirty locations through weekly reports and orders
●Located products on location shelves and issued necessary credits
●Promoted special sales
●Fostered a positive relationship with location managers and owners
●Provide exceptional customer service
D&K/Tobacco Shack
June 1999-Jan 2004
Bay St. Louis, MS
Customer Sales
●Completed cashier duties for store
●Prepared and served food in deli section as needed
●Maintained high level of customer satisfaction
●Performed safe audits
●Balanced cash and credit sales for the business day
Accounting Clerk
●Maintained correct and up to date retail invoices
●Created weekly sales reports for eight locations
●Created weekly merchandise reports detailing profits for items sold
●Balanced registers for each shift and made deposits
●Provide exceptional customer service
Casino Magic
Jan 1998-June 1999
Bay St. Louis, MS
Soft Counting Room Lead
●Used counting machines to sort bills from table games and slot machines, separated and banded money as completed
●Supervised other counting room employees while counting
●Delivered accurate reports and amounts to primary accounting department
●Daily maintenance on counting machines
●Provide exceptional customer service
References available upon request.
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