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Manager Customer Service

Elizabeth, New Jersey, United States
December 22, 2015

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*** ****** **.



Objective :

Im seeking for a position where I can develop all my skill in a prosperous company.I consider my self an assiduous person with excellent comprehension and retention.

Personal information:

Date of birth: 03-01-1968

Legal Status: U.S. Citizen.


1981-1985 Liceo Moderno Del Norte ( Barranquilla-Colombia )

Hight School Diploma

1986-1989 System Enginner Tech ( Barranquilla-Colombia )

Associate Degree

1990-1992 Thelma Tyzon Institute of English ( Barranquilla-Colombia )

English ( language arts )

1996-1998 Hudson Community College ( U .S . A. )

ESL ( English as a second Language )

1999-2001 inst. ( U .S. A. )

Computer info.Processor

Skills and Certifications:

Certified professional food management by The global food Training Inc.

ServSafe certification

Environmental training Stage II

2014 Food Service Program

SMART Business Management Program

Manager Course of Study in the Operation of subway

o SAP softwares

o Fluent in English and Spanish (verbally and written)

o Interpersonal skills

o Microsoft office (word, excel, powerpoint)

Job experience:


Dry Dock Restaurant Corporation

Pershing circle Rd,Weehawken,NJ

Supervisor: Mr Clem Lizitsky

Position : Manager/Supervisor

I was in charge of merchandise rotation.Also responsible for different depts. Of Dry Dock Corporation located in Hoboken. I .Led at least 100 people under my shift;just make sure everything running good and at schedule time.Hiring new crews.


42-25 Vernon Blvd,L.i.c.,Ny,10111

Supervisor: Mr. Peter Morris

Position : Driver/salesman/designer

As a dedicated salesman,I was able to bring sales innovations to my company.I had the opportunity to work with excellent co-workers and I was pleased to get so much knowledge from them.


175 Raritan Center Parkway,Edison,NJ,08837

Supervisor: Mr. Louis Julio

Position :Inbound/Outbound Coordinator-Customer Service

I was responsible for carrying out all office related shipping functions including processing shipping documents,signing in and out drivers.Working with both Customer services and packages command center on all inbound and outbound problems issues.Proficient in window,SAP,Catalyst system and window related applications.Knowledge of excel,ms window,word and outlook.

2012-2014 E&C enterprise Inc.

12680 Darby Brook Court

Woodbridge, VA 22192

Supervisor: Roberto Rolon

Position: Manager

As the store manager, I had to performs and directs overall subway restaurant management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. Responsible for inventory and money control systems

As well as the overall management of the gas station, which included pricing strategies, inventory, security and staff recruiter

2014-2015 Chef Jose Borja Inc.

Position: supervisor

Catering and oversee of the majority of employees. Responsible for the management of a volume base restaurant, special events and visiting restaurant.

Professional Reference;

1) Mr. Louis Julio, supervisor at BASF, 908-***-****

2) Mr. Jose Borja Burgos, owner of Chef Jose Borja Inc., 347-***-****

3) Tanya Aristizabal, coworker at Plant Specialist, 908-***-****

4) Roberto Rolon, District Manager of E&C, 703-***-****

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