Customer Service Sales

OBJECTIVE:

To secure a position as Customer Support utilizing my skills in teamwork, motivation, leadership and organization, as well as my education and experience in a fast-paced, challenging business environment.

EXPERIENCE:

FIRST CHOICE DAYCARE& MONTESSORI SCHOOL BRAMPTON

Owner Operator July 2012 – Jul 2015

Managing day to day operation of a school of 75 students and 18 staffs

Managing sales & marketing, enrollments,

Managing e-Marketing on Facebook, Daycare Bear, Google and corporate website.

Developed, maintained corporate website

Bi-Weekly payroll & handled book-keeping account payable and receivable on Simply Accounting.

Submitted annual reports to different government agencies.

MNP LLP TORONTO

Caseware Template Developer May 2009–July 2012

Accomplishments:

Created firm template using Caseview and JScript

Write and maintain API documentation for internal users

Enhanced my ability to work under pressure while working on projects with a team of four with strict deadlines and restricted budgets.

Provide training material on the latest Caseware Financial Template for “Power Users”.

Great team player, but still an independent thinker.

Regularly updated knowledgebase articles for the Caseware Support team and Regional Support teams.

Testing different CRM software for the firm under strict deadlines.

NETSUITE INC(Software Company) MISSISSAUGA

Platinum Support January 2006-May 2009

Accomplishments:

Translating customer business requirements into workable world class business solutions, either as a software solution or a re-engineering initiative.

Consistently exceeded upselling targets for existing customers.

Proven Customer Service abilities – won top CSR award multiple times.

Excellent problem-handling skills, especially in working with difficult clients.

Recognized for team effort.

Provided training on overall NetSuite to “Power Users” at client sites for platinum client.

Great team player, but still an independent thinker.

CASEWARE INTERNATIONAL INC. (Accounting & Auditing Software Company) TORONTO

Helpdesk Analyst & Sales Engineer July 2000 - December 2005

Accomplishments:

Worked with Sales to close several complex deals.

Saved the company considerable time, money and reputation: Discovered issues with the software prior to release that went undiscovered by the Quality Assurance department. These issues were critical enough to warrant the delay of the software until they were fixed.

Assigned to support high revenue generated critical clients.

Created the first internal support Knowledge Base for the team.

HAL-EWI JV.(Property Developer) BANGLADESH

Manager, Administration 1994 - 1996

Accomplishments:

Generated revenue of 2millionUS dollars by selling 20 new properties in one quarter.

Duties:

Prepared monthly financial reports for Management.

Conducted internal audit and tax returns.

HASSAN& ASSOCIATES LTDBANGLADESH

Accountant 1990 - 1994

Duties:

Helped with the internal audit.

Maintained account ledgers.

Handled book-keeping account payable and receivable.

Monthly payroll.

EDUCATION:

British Columbia Institute of Technology VANCOUVER, BC

Diploma in Technology December 1999

MCSE,A+ Certification, CCNA, MCSA,

SAP CRM 7 2014

ICMA 1995

Bachelor of Commerce 1989

Contact this candidate