Customer Service Data Entry

Roba Lolo

Payment Processor - Hunter Hamilton

Boston, MA

***********@*****.*** - 612-***-****

I am a highly passionate analyst with outstanding performance in analyzing and processing mortgage systems, with keen interest in opportunity to grow professionally within the field of finance. I am seeking a position as an entry-level financial analyst. I’ve successfully demonstrated the ability to review and process numerous mortgage payments and modifications while utilizing multiple software. I have a solid grounding of complying with regulation requirements and working efficiently in order to meet stringent deadlines. Authorized to work in the US for any employer

WORK EXPERIENCE

Payment Processor

Hunter Hamilton/ Ditech Financial LLC - Minneapolis, MN - August 2015 to Present

•Accurately prepare, process, and balance all payments reports for Check 21 processing, third party items, invalids and miscellaneous payments batches

•Post incoming wires received for payments and default services

•Analyze associated data and perform payments transaction maintenance that ultimately resolves Loan System corrections

•Research past loan history and identify necessary adjustments that ensure payments are posting correctly Loan Servicing Specialist III

Aerotek/ Wells Fargo - Arden Hills, MN - September 2013 to March 2015

• Analyzed and settled modification documents using multiple software: ICMP CPI, ERLMF, LPS Desktop Final Mod Tool, LM Workout, WebTrack, WPII, CFM Web, GEM

• Communicated errors, status, and information requests with underwriters, specialists, Mod Approvers and external vendors according to department procedures and government regulations

• Assisted on special projects assigned by my managers

• Mentored new team members towards our settlement process Student Worker

Athletics Equipment Room - Mankato, MN - August 2011 to May 2013

• Prepared equipment's for athletic events, such as football, basketball, track, etc

• Assisted with equipment inventories, data entry, check-ins and checkouts to players and coaches

• Managed the equipment and laundry room when supervisor is not present Cashier

Carmike Cinemas - Mankato, MN - June 2009 to July 2012

• Promoted up-sells from the beverages, and combo selection to patrons

• Performed excellence in customer service by efficient and courteous service towards the patrons

• Handled cash, selling and taking tickets, cleaning and monitoring theaters and restrooms Intern

Federal Reserve Bank - Minneapolis, MN - June 2006 to September 2006

• Researched economic data for pupil through archives from Minneapolis Public Library

• Entered professional database contacts onto Microsoft Access and Excel

• Accomplished miscellaneous daily tasks given by supervisor EDUCATION

Master of Science in Finance Candidate

Bentley University - Waltham, MA

2016 to 2017

Bachelor of Science in Sport Management Minor in Financial Planning Minnesota State University - Mankato, MN

2009 to 2013

SKILLS

TECHNICAL SKILLS • Microsoft - Word, Excel, PowerPoint, Outlook • SPPS Statistics ADDITIONAL INFORMATION

VOLUNTEER

• Volunteer, Mankato Family YMCA, Mankato, MN April 2011-June 2011, January 2012- April 2012

• Event, Life Time Fitness, Saint Paul, MN March 2012

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