Customer Service Developer

KETUL PATEL

** ***** ****** ****** ********, New Jersey 08831

732-***-**** *****.**@*****.***

DATABASE DEVELOPER & ADMINISTRATOR JAVA DEVELOPER

Highly talented database and web technology specialist with an extensive career in application and database design, development, and implementation. Demonstrated track record of key contributions throughout the software development lifecycle, including requirements gathering and analysis, technical and functional specifications, user interface design, back-end and front-end programming, testing, and deployment. Particularly skilled in Oracle SQL / PL-SQL, T-SQL, Core Java, JSP / Servlet, Hibernate / Spring, Web Services, Linux, and Windows. Exceptional analytical and troubleshooting skills used to quickly and efficiently resolve issues.

AREAS OF EXPERTISE

Oracle Java Programming Database Design & Development Hibernate / Spring User Interface Design

Web Application Development Systems & Software Configuration Requirements Analysis & Management

Technical Specifications Test Case Development User Acceptance Testing Stakeholder Communications

End User Training Process Optimization Technical Implementation Troubleshooting & Support

PROFESSIONAL EXPERIENCE

INFOSYS LTD, New Jersey, USA 2015-Continued

CSDC SYSTEMS, INC., Mississauga, Ontario, Canada 2012-2013

Highly recognized leader in enterprise solutions, consulting for government, public sector, and enterprise clients.

Technical Consultant (Senior Developer)

Coordinated integration of program requirements into application features and functionality for diverse client projects, including a multipurpose, configurable, traceable application that could be customized for diverse functionalities, industries, and business models. Evaluated requirements to determine technical specifications and feasibility.

Selected Achievements:

Successfully delivered the address verification module for a mission-critical application, with contributions including web service configuration, business rules folder configuration, interface coding, and portal design.

Integrated detailed knowledge of requirements and specifications to ensure final deliverables complied with client expectations.

Customized of multiple additional modules, including parcel quick search, address quick search, STR quick search, AMANDA, My Office property search, project quick search, permit quick search, and people search.

Selected Projects:

Toronto Public Health: Implemented functions for AMANDA-based address checks and verification via Geo Coder web service.

Orange County: Drove user experience optimization by developing, customizing, and implementing several search modules. Created and integrated SOAP-based document quick search custom elements, capable of querying EDMS PDF storage directories through eDocs API.

Oklahoma City: Configured the AMANDA RSCI folder to describe the Oklahoma Real Estate commission’s intake, review, examination, certification, licensing, and continuing educational workflow. Also configured the ENRF folder to manage 13 formal and informal complaint types against licensed and unlicensed real estate persons and entities. Additionally created Careertech interfaces for Nurse Aides Registry data received from FTP sites via CSV.

Department of Human Services / Department of Revenue / Iowa Bureau of Professional Licensure: Created an exam scores interface for gathering board-related exam details for licensure applications and presenting details to key departments. Built an architectural solution to transfer and validate medical doctor records from the Iowa Board of Medicine to the IBPL AMANDA infrastructure.

KETUL PATEL Page 2 732-***-**** *****.**@*****.***

CSDC SYSTEMS, INC., continued:

Information on additional projects for the Saskatchewan Liquor and Gaming Authority, NDC Inspection Plant Industry & Cleanup, the City of Ottawa, and the City of Ohio are available on request.

Environment: Java, C#, JSP, Servlet, Smartlet, BeanShell Script, SmartGuide(Spring, Hibernet), Liferay, HTML, Java Script, JQuery, Ajax, Eclipse, Web Services, SOAP UI, Oracle, Linux, MS-SQL Server, Tomcat, Oracle Application Server, Web Sphere, PL/ SQL Developer, TOAD, Crystal Reports.

RESEARCH HOUSE INC., Toronto, Ontario, Canada 2010-2011

Market research company focused on surveys and quality data collection.

CATI Programmer Data Analyst (Senior Survey Programmer as well Data Analyst)

Progressed from supporting client-centric market research surveys to a role in omnibus programming, coordinating participation of multiple clients in a single survey using CATI technologies and systems. Programmed questionnaires and linked to the call center. Coordinated transfer of collected data into tables.

Selected Achievements:

Maintained a high rate of quality and on-time completion for all deliverables, with a margin of error below 3%.

Integrated market research industry standards into development of call disposition and quota monitor reports.

Facilitated user acceptance testing by developing manual test scenarios and test cases.

Ensured optimal systems uptime and performance by handling call center user requests and trouble tickets.

Environment: Unix, DASH 2, DASH 3 (J2EE Application), HTML, CSS, Java Script, J Script, Confirmit, Java Script, Excel, WinCross, IBM SPSS

S2H INC., Toronto, Ontario, Canada 2009

Developer of custom business software solutions and services.

Programmer Analyst ( Sr. Analyst as well Programmer)

Developed and implemented enhancements to the debt management application. Designed, programmed, and deployed online shopping cart modules that featured integrated payment gateway configuration.

Selected Achievements:

Implemented key changes to existing D2R application code by researching and reverse-engineering to gain deep inside into the program’s architecture.

Seamlessly configured a highly complex payment gateway.

Provided end-users with subject matter expertise, coaching, and education on Maganto system setup, use, payment gateway configuration, and shopping cart and order component framework processing and tracking.

Revised and improved technical documentation for clearer steps outlining application deployment and testing.

Environment: PHP, MySQL, IIS, Java Script, JQuery, HTML, CSS, Open Office

TOUCHPOINT SOLUTIONS, Edison, New Jersey 2007

Consulting firm providing technology expertise and solutions.

Computer Systems Analyst ( Analyst, Developer, Tester)

Conducted system configuration, testing, and troubleshooting for the Genesys routing solution at the Vonage contact center, ensuring performance and functionality for complex IVR applications and systems. Handled configuration and testing of Vonage agent scripts focused on real-time data delivery to the Genesys Agent Desktop.

Selected Achievements:

Collaborated with team members to configure and implement user acceptance testing.

Environment: Java, JSP, Servlet, Oracle, JBoss, Genesys Agent Desktop, Solaris

ADDITIONAL ROLES

Customer Service Representative – ITC Group (2006-2007): Offered customer service and technical support for cell phone device troubleshooting, including TDMA / GSM technology. Addressed and resolved disputes and issues. Delivered product information and expertise. Assisted clients in changing plans.

Environment: Windows, Rogers wireless thick client application

System Analyst – TCSA (2006-2007): (Senior Analyst, Developer, Tester) Provided support for project development by gathering business requirements and translating them into functional and technical design specifications for the Trent University Graduate Information System project. Prepared project proposals and system requirements documents in alignment with IEEE standards. Created test plans and test cases. Conducted manual testing and devised technical solutions.

Environment: Microsoft Visio - UML, C#, MS-SQL Server, Microsoft Access, Microsoft Visual Studio, Micro Soft Office

FORMAL EDUCATION

Bachelor of Science (Honors) in Computer Science

Trent University – Peterborough, Ontario, Canada

Diploma in Computer Programming & Analysis: Database Specialization

Seneca College – Toronto, Ontario, Canada

PROFESSIONAL DEVELOPMENT

Diploma in Mechanical Engineering – Ahmedabad, India

Post Diploma in Plastics Mould Design – Ahmedabad, India

Microsoft Certified Systems Engineer (MCSE) – Ahmedabad, India

Machinist Mate: Surface Warfare Officers School Command Unit – Great Lakes, Illinois

TECHNICAL SKILLS

Languages: AutoCAD, C, C++, COBOL, C#, HTML, CSS, PHP, UNIX Shell Scripting, VB Script, Java, Web Services, Perl, SQL, PL / SQL, JavaScript, AJAX, VB.NET, Visual Basic for Applications

Packages: JQuery, AngularJS, Bootstrap

XML Technology: XML (XML Schema, XSLT), XSLT (DOM, SAX), XPath, XQuery, DTD, Schema

Databases: Oracle, MS-SQL Server, MySQL, Microsoft Access, SAS

IDEs: Netbeans, Eclipse, MyEclipse, IBM Websphere AST

Web / App Server: Tomcat, Oracle App Server, Web Logic, IBM Websphere, Jboss, Glassfish, Microsoft IIS

Testing Tools: QC, QTP, Winrunner, Load Runner

Web Technologies / Other: SOAP, UI, Ajax, Confirmit, IBM, SPSS, Wincross, DASH, TOAD, IBM Rational Rose, MS Visio, FTP, SFTP, Service Oriented Architecture (SOA)

Operating Systems: Windows, OS / 400, Unix / Linux

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