Management Support

OBJECTIVE

To secure a position of Production Support Analyst where I can efficiently contribute my skills and abilities for the growth of the organization while building my professional career.

RELEVANT WORK EXPERIENCE

Deloitte – Toronto Jul 2015-Sep 2015

Business Technical Analyst

Worked as a Business technical analyst and incident manager for the AMS (Application Management Services) team. Involving UNIX, Linux operating systems and application support for workforce.

Worked in a collaborative team dynamic performing research, requirements gathering and analysis to provide our clients with a reliable, flexible and cost effective support solution that is easy to manage. Produce Maintenance and Support Document, Produce step-by-step Installation and Back-out Procedures, Post-Implementation support, and Resolve any post-implementation technical issues.

Hewlett-Packard – Bangalore (India) Jul 2011- Jun 2012

IT-Operations solutions associate

Dealt with the global operations of our client Alcatel-Lucent analyzing customer requirements and providing Technical Support.

Responsible for working with Unix Servers, SAP accounts, Blackberry/iPhone services, database servers, Sharepoint.

Updated the Knowledge base; based on new patches to existing software and created reports based on number of incidents reported and Quality purposes.

As a support team member communicated with on-site and higher level teams to achieve goals and targets for production Deployment.

Aditya Birla Group - Bangalore (India) Aug 2010 – Jun 2011

Associate (Parallels)

Worked as a support associate dealing with a Windows/Mac based product called Parallels

Provided extensive technical solution for bugs and support to clients and users.

The role involved selling new desktop and server software products developed by the company based on customer needs

ADDITIONAL WORK EXPERIENCE

Kognitive Marketing – Ottawa/GTA Apr 2014 – July 2015

Infield Sales Representative

Promoted financial products for clients like Canadian Tire, Loblaws, and Walmart

EDUCATION

Masters in Technology Innovation Management Sep 2012 - Aug 2014

Carleton University, Ottawa, Ontario

Software project management, design and growth of business ecosystems, business development, platforms and Online communities, Web Content Management

Research in academic and practitioner’s literature reviews

Proposal presentations to improve a currently existing or new business

Project work

Business model discovery for teams in Electronic-Sports including planning and setting up of the organization

Comparative analysis of top North American E-sports organizations to attract investors and sponsors

Study the strategic partnerships within the business ecosystem

Bachelor of Engineering, Computer Science Sep 2006 - Jun 2010

(Specializing in Software Engineering and Development)

Birla Institute of Technology, Mesra, Ranchi, India - (Achieved 7 CGPA Grade)

Project work

Lead a team to develop a web-based Process Automation project for an airline company; issuing, booking and cancelling tickets using ASP.Net user interface and Microsoft Access as data tier. Was involved in the User interface design and presentation of the Software Design Life Cycle.

EXECUTIVE SUMMARY

Proficient knowledge of SAP, C/C++, Java, ASP.Net

Proficient knowledge of SQL, Windows - XP, Server, 7 and 8, Office package, Linux, UNIX

Over 2 years of Information Technology experience that includes Web Development and Business Intelligence solutions, Mobile support,advanced applications

Strong experience in requirements gathering and Analysis, Interface design, and Implementation

Strong teamwork skills, self-motivated and able to work with minimal supervision.

Hands-on development experience in ASP.net (C#), JavaScript, J2EE

Analytical and Problem Solving skills, combined with the ability to coordinate the efforts of many to meet organizational goals

Ability to acquire new skills efficiently and communicate clearly and effectively with a diverse population in written, verbal and presentation formats

Ability to demonstrate skill in leading teams and motivating others to reach their fullest potential

Flexible in coordinating and managing multiple processes, ensuring delivery against multiple deadlines

ACCOMPLISHMENTS

Awarded a 2 year scholarship at Carleton University, Ottawa for the completion of Masters

Co-authored an article detailing the Overcoming Barriers to Collaboration in an Open Source Ecosystem, published in the Technology Innovation management http://timreview.ca/article/758

Elected President of the technical club for the student council - organized successful technical festival which included competitions in the field of graphic designing, Technical presentations, and LAN gaming

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