Management Engineer

Sandip Amin ******.*****@*****.***

EXPERIENCE SUMMARY

10+ years of proven results in: technical hands on software applications and infrastructure support solutions; strategic systems integration and systems administration.

Excellent hardware back ground with the infrastructure implementation and System Administration in Windows 7/2000/2003/2008/2012, Client/Server, Cisco 1800, Novell and Linux/ Ubuntu in Datacenters.

Expertise in LINUX, Solaris system troubleshooting, kernel tuning, disaster recovery, capacity management and performance management.

Hands-on experience with VMware Infrastructure 5/4/3 administrator (ESX server, Virtual Center, HA, DRS).

Extensive experience in management of data center operations, network systems, and application development.

Well versed with Active Directory and WSUS Patch management.

In-depth knowledge and experience in information technology infrastructure planning, capacity analysis, and system implementation.

Ensures customer satisfaction through appropriate attitude and prompt technical solutions.

Demonstrated diligence and commitment for architectural innovation and delivering robust and high visibility solutions while improving business performance of the organization.

Experience in helping organizations to efficiently use their networks.

Ensuring that the design of an organization’s IT infrastructure allows all of the components, including computers, network and software to fit together and work properly.

Strong team building/mentoring skills that develops cohesiveness within teams.

Applies strong analytical, architectural, organizational, and problem solving skills to identify deficiencies and shortfalls, and then recommend improvements and enhancements.

A strategic thinker with the ability to articulate complex situations, identify key issues and determine the course of action.

Strong project management and hands-on technology skills.

Core competencies:

•Architectural Design

•Windows & UNIX System Admin

•Network & Systems Management

•Disaster Recovery/Incident Response

•Staff Development/Training

•End-User/Customer Support

•Desktop/Server Migration

•Backup Strategy

•O365 Planning & Implementation

•AWS Cloud Computing

•VMWare Virtualization

TECHNICAL SKILLS

Technical skills:

Operating Systems: Windows 2012/008/2003/2000/ Windows7, Solaris 9/10 Linux4.4/5.2/6 OEL5.6/6.4 and Ubuntu 12/14

Hardware: IBM X-Series 3650/346, HP ML160 Servers, Dell and Sun Blades, CISCO/Netgear Switches, Netgear Router

Networking: LAN, WAN, TCP/IP, Cat6 Cabling, VoIP, SMTP, POP3, TCP/IP, DHCP, DNS, WINS, Active Directory, Exchange 2003/2012 server. Microsoft Project, Visio, Word, Excel, Power Point, SNMP Management, McAfee Virus Scan Enterprise, Sophos Endpoint Security and Disk Encryption, Symantec Corporate Edition /Live State

Virtualization: VMware Vsphere 5/4/3, VConvertor, Virtual Center, HA/DRS/Fault Tolerance, Hypervisor, vMotion, SRM (Site Recovery Manager)

Firewall & Security: Juniper SSG320M (Netscreen), NS-25, SSG-140

Cloud Computing: Amazon Web Services (AWS cloud) EC2, S3, VPC, EBS storage, CloudWatch, Route53 for public DNS, Elastic IP, snapshot and backup

Office 365: SharePoint Implementation (Email/Lync/SharePoint/OneDrive/Yummer)

Application Software: SSH, telnet, ftp, sftp Terminal client and remote desktop connection

Application build tools: (Maven, Jenkins) and central source code management (using SVN, GitHub)

Atlassian tools: JIRA, Crucible, Confluence

Web Server Application: Apache, IIS 7.5

Scripting Programming: Bash

Ticketing Systems: Zendesk Ticketing System – Administrator

Monitoring Tool: OEM (Oracle Enterprise Manager), OEG (Oracle Enterprise Gateway)

PROFESSIONAL EXPERIENCE

Horizon Blue Cross Blue Shield, Newark NJ Oct 2014 – Present

Sr. Linux Engineer – IT Infrastructure

Role & Responsibilities:

Expert knowledge of the Linux Kernel and hands-on experience with various Linux distribution: Red Hat 4,5,6, Centos 4,5, SuSe 9/10/11 and Oracle Linux 5

Possess in-depth working knowledge of Linux file systems and storage architecture

Strong knowledge of TCP/IP, HTML, HTTP, SSL, SSH, SFTP, DNS, Apache, Tomcat and LDAP

Installation, maintenance, administration, troubleshooting, and performance monitoring of the Microsoft Windows platform, including experience with enterprise design and understanding of network architecture, DNS, firewalls, load balancers, clustering, etc.

Installation and configuration physical and virtual (AWS) as windows and Linux/Ubuntu

Expertise in Cloud computing using Amazon Cloud service (AWS) on EC2, VPC and S3 bucket

Hand on experience in Enterprise VPN and Amazon VPC integration with data center

Knowledge of cloud computing technology: PaaS, IaaS, SaaS, etc.

Possess in-depth working knowledge of Linux patch management and related information security functions

Monitoring and maintaining all cloud instances at each point to ensure overall system availability and performance

Previous continuous integration and deployment expertise (Jenkins)

Deep understanding of storage and SAN technology: virtual disk, LUNs, snapshot, replication and thin provisioning

Strong knowledge of virtualization technology: VMware (vCenter, Vsphere 4, ESX 4, vSphere 5, ESXI 5)

Providing support for JIRA, Jenkins, Crucible, SVN, GitHub application/tools

Managing regular task such as patching, updated, performance health checks using WSUS

Managing network security Juniper Firewall SSG-320M (ACL, Site-2-Site Configuration, VPN) and their capabilities

Working with development team and provide assistance in integration and deployment of applications on designated platforms and resolve any issues with development on a day-to-day basis on multiple platform such as Linux/Unix, Ubuntu, SUSE, Windows

Significant experience in high availability and disaster recovery DR/BCP functionality

Managing Zendesk Ticketing system

Aurionpro Solution Ltd. INDIA March 2006 to Sept 2014

Lead Linux Administrator – IT Infrastructure

Create, maintain, and monitor processes, policies, procedures and methodologies in an effort to help ensure the ongoing integrity of supported systems and applications. Plan and develop an organization and technology infrastructure that can respond rapidly to business growth and requirements. Coordinate departmental and vendor relationships for highest levels of cooperation and efficiency. Implementing high-quality, cost-effective technology solutions that meet business, budgetary and functionality requirements.

Assigned to the following clients:

Bank of America

Role & Responsibilities:

Expert knowledge of the Linux Kernel and hands-on experience with various Linux distribution: Red Hat 4,5,6, Centos 4,5, SuSe 9/10/11 and Oracle Linux 5

Strong knowledge of virtualization technology: VMware (vCenter, Vsphere 4, ESX 4, vSphere 5, ESXI 5)

Possess in-depth working knowledge of Linux file systems and storage architecture

Strong knowledge of TCP/IP, HTML, HTTP, SSL, SSH, SFTP, DNS, Apache, Tomcat and LDAP

Deep understanding of storage and SAN technology: virtual disk, LUNs, snapshot, replication and thin provisioning

Experience in developing vendor and technology product score cards as part of technology selection process

Strong understanding of Linux security principles, defense in-depth, firewalls, IPS/IDS, identity management, authentication and encryption

Possess in-depth working knowledge of Linux patch management and related information security functions

Proven track record in designing and implementing highly available, scalable, resilient and fault tolerant systems platform

Experience in disaster recovery and business continuity principles and methodologies

Experience in designing and maintaining back-up/restore, archiving, and data protection strategy using local and online backup solutions for physical and virtualized systems

Ability to articulate issues in business and technical terms

Experience in an operational senior Linux administration role supporting mission-critical platforms, including physical and virtualized environments.

Strong working knowledge of Linux shell and scripting languages such as Bash

Solid understanding of IP network technologies and software tools for performance monitoring and troubleshooting

Familiar with and willing to implement open source solutions and tools where appropriate

Knowledgeable of systems auditing process and controls. SOX and PCI compliance experiences

Self-starter and be able to work independently, but also within a team.

Experience in managing third party vendor relationship

Strong interpersonal skills: ability to communicate with customers, vendors, partners, and business managers across various levels of the organization.

Well organized, attentive to details and able to meet demanding deadlines

Good project management skills

Barclays Capital

Role & Responsibilities:

Experience using and administering Linux from command line on physical, virtual and cloud servers.

Performs the installation, configuration, and maintenance of Oracle's OVM/OEL virtualization technologies

Design, implement, and maintain Linux environments (OEL 5/6)

Monitors and manages enterprise operations IT and related systems.

Performs break/fix operations on system components, and ITIL change management.

Supports software developers by managing both development and production server environments.

Plans and executes system deployments and upgrades.

Experience using monitoring and graphing systems such as Nagios, Cacti

Understanding of Internet, data center management, local area networks, and serving static, dynamic and streaming content over the web.

Ability to work in fast-paced environments with daily release schedules.

Experience supporting a real-time, 24x7 production web environment, preferably in a context of an ISP or a web hosting company.

Experience managing the following technologies or equivalents: DNS, LDAP, DHCP

Ability to articulate issues in business and technical terms

Experience in an operational senior Linux administration role supporting mission-critical platforms, including physical and virtualized environments.

Proactive monitoring of system health.

Ansys

Role & Responsibilities:

Develop, implement, manage, and maintain security standards, procedures, and guidelines for multiple Linux platforms.

Monitor application performance and availability

Add server capacity to clusters to support growth

Provision test environments to support research and development

Execute software releases to production and test environments

Automation of common processes and metric collection using scripts

Respond swiftly to security vulnerabilities by applying patches or workarounds

Address L1/L2 issues and debugging problems for engineering handoff

Create technical documentation in Confluence for peers, engineering and service provider

Be available off hours for on-call rotation and production changes

Utilizes strong troubleshooting capabilities to diagnose and resolve problems, or escalate to next level support as necessary.

Chevron

Role & Responsibilities:

Extensive Linux systems administration experience.

Experience administrating virtualized environments.

Experience implementing and managing enterprise storage systems.

Knowledge of TCP/IP, DNS, DHCP administration.

Understanding of Cisco router, switch, and firewall configuration with particular focus on site-to-site VPN.

Experience implementing and managing enterprise authentication systems (LDAP).

Ability to automate routine administration tasks through the use of Cron and Shell scripting.

Knowledge of RPM packaging and deployment.

Experience with Jenkins, Cobbler and other continuous integration tools.

Ability to diagnose and resolve complex problems using experience and standard systems administration tools and methods

Establish processes and procedures for application loading and configurations

Hershey’s

Role & Responsibilities:

Develop, implement, manage, and maintain security standards, procedures, and guidelines for multiple Linux platforms.

Proactive monitoring of system health.

Monitor for and react to alerts within the environment and be able to resolve or escalate them in a timely manner

Execute performance tuning activities, develop monitoring processes, and provide performance recommendations for UNIX/Linux environment

Provide clear communication/escalation/follow up/closure of alerts and outages to multiple teams within the organization

Develop monitoring tools in-house and expand on existing monitoring tool platforms (Nagios)

Experience and Familiarity with Amazon Web Services

Provide 7x24x365 support for the company

Hindustan Dorr-Oliver Limited, Mumbai, India April 2001 to Feb 2006

System Engineer – IT

Responsibilities:

Designed and implemented a LAN infrastructure more than 800 nodes using Windows NT/2000 server environment

Administered Red hat Enterprise Linux A.S, E.S 3.0, Solaris 8 Servers and other Workstations.

Installed, administered and troubleshooting of Windows 2000, 2003 and NT Servers.

Remedy service management - handle customer tickets and SLAs

Maintain email & proxy server on Linux 7.2 (send mail)

Created and managed standard desktop images for employees based on job function reducing the time required to install appropriate software on a new PC

Directly responsible for the management of all technology initiatives from the planning phase through implementation and maintenance

Performed daily administrative tasks including adding and deleting users, setting up share areas, controlling data access and network management

Troubleshoot hardware, operating system and network problems and performance issues.

Internal software development project worked on:

Project Description: Time sheet management system

Environment: VB, Oracle

This system records and calculates utilization of engineering hours and availability of engineering staff. Generate reports useful to managers, engineers and draftsman in planning, scheduling and processing request.

Project Description: Invoicing System

Environment: VB, Oracle

This system is developed to maintain client details, contact details, sales invoice report with item details, taxable term, and non-taxable terms as well as details of advance and holdback of the invoice. Database management with the help of Senior DBA involved.

Allied Digital Services Pvt. Ltd. Mumbai, India May 2000 to Mar 2001

Customer Support Engineer

Responsibilities:

Documented a detailed report which maps out customer’s server environments software and hardware

Project status reporting to customer project coordinator

Troubleshoot hardware, operating system, and application related problems

Performance tuning of all servers including email server

PC assembly, hardware repairs & maintenance, design network cabling structure

Gathered hardware inventory data of each server, gather software, OS and patches inventory from each server.

Coordination with DBA and System Admin team on customizes the reports as per the requirement. Document the server configuration environment.

Software installation such as Microsoft applications and AutoCAD

Novanet Technologies Pvt. Ltd., Mumbai, India Dec 1999 to April 2000

Technical Engineer

Responsibilities:

Plan and implementation of all CTI products

Provided technical support for more than 100 end-users (leased line & VoIP)

Recommend and procure network hardware & software based on network requirement.

Responsible for processes and procedures related to LAN

Configuration and maintenance of DNS, DHCP, NFS, NIS and other network services.

Written documentation of all systems and services for transfer of knowledge to respective personnel.

Performed troubleshooting of various software and operating system related problems.

Verify System state backups. Create / configure shares and groups. Troubleshoot OS related problems, involving other departments or vendors as necessary. Attend Bridge calls and problem resolution sessions.

Mark Technologies, Mumbai, India Aug 1997 to April 1999

Associate Engineer

Responsibilities:

Troubleshooting of hardware and OS related problems.

Performed hardware upgrades when requested. Update Firmware and Compaq agents and drivers.

Planning and implementation of DNS and Active Directory, Troubleshooting TCP/IP and Name Resolution.

Documented the LAN, WAN implementation and ongoing activities.

Administration of Windows NT/2000 Active Directory.

Testing of security patches on Windows NT, 2000, XP Desktops as per test cases for application and OS compatibility.

Network printer management

PC assembly, hardware repairs and troubleshooting

Installing of leased line modems (Internal, External)

Education:

•Post Graduate Diploma in Information Technology Apr 2010 to Jun 2012

Symbiosis – India

•Diploma in Business Management May 2002 to Jun 2003

K C College of Management Studies- India

•Bachelor of Commerce Jun 1993 to Apr 1996

University of Mumbai - India

Training & Certifications:

•Diploma in Computer Operating - 1995

•Diploma in Computer Application - 1997

•Microsoft Certified System Engineer (MCSE) - 1999

•Certified in Introduction to Networking from 3Com - 2001

•Certified C, C++ - 2001

•Certified Oracle, VB6.0 - 2002

•CCNA (Cisco Certified Network Associate) - 2015

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