Customer Service Technician

Yury Nicolaev

**** ****** ******, ***** ***** Phone: 215-***-****

Philadelphia, PA 19111 E-mail: *********@*****.***

OBJECTIVE:

To obtain an IT position utilizing my technical knowledge and solid experience to effective deliver fast solution

CAREER SUMMARY:

PC repair and troubleshooting skills

Fully bilingual Russian/Belarusian/English

Excellent team oriented skills as well as self-directed environment

Strong numerical, analytical and diagnostic skills

Excellent planning abilities

Strong ability to learn quickly and almost self-directly

EDUCATION:

Minsk Institute of Management, Minks, Belarus

Major: Accounting and Finance, graduated: June 2004 (Bachelor Degree)

PROFESSIONAL EXAMINATIONS PASSED:

Kevin Mitnick Security Awarness Training, September 2014

A+ (in progress)

SKILLS:

Windows XP, 8, 10, Mac OS, MS Word, MS Excel, MS Outlook, MS Power Point, Corel DRAW, Adobe Photoshop, AstroCMS 4.0, MySQL, CISCO Router

EXPERIENCE:

Healthcare Advocates, Philadelphia, PA April 2015 – September 2015

Customer Support Technician

Configured, build, upgraded and troubleshoot desktop computer systems (desktop, laptop, printers, Peripherals, Etc.

Performed onside analysis, diagnoses and resolution of basic-to-intermediate desktop problems and implement corrective solutions for repairing.

Provided efficient and prompt customer service support, answering calls and administrated user accounts. Work closely and cooperatively with team members to access and solved customer service issues

Informed team members on reoccurring problems and incidents, and documented all actions and resolutions in to the Service Management (ticketing) system.

NCR Inc., Philadelphia, PA December 2014 - January2015

Desktop Support Technician

Installed, configured, troubleshoot and upgraded supported software and hardware.

Diagnosed and maintained servers hard rive.

Analyzed the business needs of the client and recommended solutions to the hardware and software systems.

Effect Auto Inc., Philadelphia, PA January 2013 - June 2014

Desktop Support Technician

Provide technical support for 15 users and ensure proper maintenance of workstations and peripherals

Installed, organized, maintained, and troubleshot end user support.

Supported at the network level: WAN and LAN connectivity, routers, firewalls, and security programs.

Supported and updated the company’s website to have the most recent products available for customers.

Marko International, Philadelphia, USA September 2008 – December 2012 September 2008-present

Desktop Support Technician

Computer assembling and maintenance over 100 PC'

Install, configure, maintain, and troubleshoot operational systems (Windows, Mac OS, MS Office, Microsoft Outlook, peripherals, components and drivers)

Support customers with connectivity issues: internet, intranet, wireless routers, and modems

Install and repair hardware components and software programs

Identified and removed various types of Viruses and Trojan program

REFERENCES

Available upon request

Contact this candidate