Manager Service

WADE KEELING

**** ****** ****, ****** ****, Maryland 21050 H: 410-***-**** C: 443-***-****

*********@*****.***

SUMMARY

An experienced people leader who promotes teamwork. Able to derive discretionary effort from

associates through fostering an environment of respect and professionalism in which everyone's

perspective and opinion is valued, while remaining focused on personal accountability.

Leads by example and applies servant leadership principles.

Twenty eight years Management experience with two Fortune 100 companies as well as one Fortune

600 corporation and the nation’s second largest school bus company. Strong people skills.

HIGHLIGHTS

Safety-conscious Results-oriented

Customer-service focused Adaptable

Strong communication skills Natural leader

ACCOMPLISHMENTS

Coached numerous Managers and prepared them for eventual promotions. Successfully Beta tested the Transportation Improvement Program for North

American Operations in 2006.

Nominated for the company President’s Award in 2007.

Integral part of the leadership team as we won the 2011 Territory of the Year

Award for North American Operations.

Individual Achievement Award in 2012 for efforts in safety improvements,

reducing injuries 45% year over year with a newly devised awareness program.

EXPERIENCE

08/2014 to 10/2015 Region Manager

Durham School Services – York Pennsylvania

Full responsibility for eight exempt employees and seven hundred twenty five non exempt

in a Region consisting of eight service locations inclusive of Baltimore City, Chester Pa.

and York Pennsylvania. Duties included customer relations, contract negotiations,

attending school board meetings, and developing bench strength among the General Manager

ranks. Primary focus was safety as it pertains to the bus fleet as well as CDL Driver training.

01/2001 to 11/2013 General Manager Transportation

Iron Mountain Information Management - Collegeville, Pennsylvania

Responsibilities included all aspects of a $20m Transportation and Special

Projects organization. Managed thirteen exempt employees and one hundred

twenty non exempt. Coached and developed Managers as well as Supervisors,

while focusing on providing exemplary service to customers as evidenced by

results of Production, Service, and Quality metrics. Additional focus on

employee morale as well as safety.

02/1998 to 01/2001 Senior Manager

Federal Express Corporation - Memphis, Tennessee

Senior Manager at sort facility responsible for all aspects of transportation

activities, inclusive of 24/7 operation moving express freight as well as

heavyweight freight to and from airport facilities and ground operations

stations for home and business delivery.

Accountability for five Operations Managers, four Dispatchers, and one

hundred twenty non exempt Tractor Trailer Drivers at two locations.

EDUCATION

1979 Associate of Arts: Restaurant Administration

Community College of Baltimore - Baltimore, Maryland

Attended numerous company sponsored training programs including:

Effective Communication Skills

Coaching for Commitment

Managing Conflict

Motivation in the Workplace

Quantitative Management Skills

Leadership and Legal

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