Customer Service Representative

Marcia Spears

**** **** **. ***. #* Houston, TX *7020

Phone: 512-***-****

Email: **************@*****.***

SUMMARY OF QUALIFICATIONS

Proficient Customer Service Representative with more than 11 years in the telecommunications, and retail industries. Skilled in use of multi-line phone system, handling up to 200 calls daily, resolving customer inquiries and complaints, and up to 20 saves per day. Proficient in Windows 7, XP, and Vista as well as Microsoft Office Suite including Word, Excel, PowerPoint, and One Note. Experienced in data entry, 10-key, alpha and numerical filing, and general office equipment.

PROFESSIONAL EXPERIENCE

Dispatcher

•Receives all initial incoming service requests and other calls

•Determines correct routing of calls

•Determines appropriate towing service needs and dispatches to tow operators

•Assists in the disposition of and processes lien documentation for unclaimed vehicles

•Serves as the primary customer telephone and office contact, escorting customers into vehicle storage area when necessary

Order Filler/Picker

Efficiently pick customer orders for shipment, ensuring that the correct number and

type of product is loaded and shipped.

Assemble various types of merchandise for shipment.

Carry or transport orders to shipping locations or delivery platforms with material handling equipment

Stencil,tag, or mark orders as requested

Repack and weigh any orders that require such handling when necessary.

Ensure inbound and outbound shipments are accurate and free of damage.

Customer Service Representative/Sales

Employed supportive sales techniques by offering current promotions raising sales from 40% to 60%

Responded to customer inquiries concerning orders, returns, and shipments in a timely manner

Entered orders into computer database for new orders, changes, or cancellations

Treated all customer in a professional and respectful manner in order to maintain customers

Work History

A-Wrecker Service Houston, TX ` 12/13-- Present

Men’s Warehouse Houston, TX 01/14 – 07/15

Pilot Travel Center Houston, TX 12/12--01/14

EDUCATION

Texas Education Agency, Houston, TX – G.E.D. Awarded

Strayer University Houston, TX – Bachelors’ 11/13-Present

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