Technical Support Customer Service

Peter Miller

**** ******** **** *** *******, ON P: 416-***-**** ************@*****.***

SUMMARY

Proven experience in technical support and customer service. Strong analytical skills developed through a combination of work experience and education. Skilled in working effectively with diverse groups at all organizational levels to achieve common objectives.

CERTIFICATIONS

MCP 2013

MCSA Windows Server 2012 2013

MCTS SCCM 2012 2014

MCSE Private Cloud (System Center 2012) 2014

MCSE Messaging (Exchange 2013) 2014

MCSE Server Infrastructure ( Server 2012) In Progress ITIL Foundations Certification 2012

Goodwill Industries, Toronto, ON 1997

A+ Computer Tech Certification

TECHNICAL SUMMARY

Operating Systems: Microsoft Windows 7/8 Windows server 2003/2008/2012 Networking: Ethernet, LAN, WAN, Routers, Firewalls, Hubs Protocols: TCP/IP Suite

WORK EXPERIENCE

Softcom Inc., T oronto, ON 2008 Present

Junior System Administrator

*Monitor and Maintain Infrastructure

*Deploy Patches and Hotfixes

*Resolve escalated customer tickets

*Installation/repair of hardware

*Backup and restoration of company and customer data using Data Protection Manager Sitel, T oronto, ON 2004 2008

Site Systems Support

*Provided telephone technical support of Sony and T Mobile

*Joined Mentor Team to aid in on job training 11/2005

*Promoted to Level 2 Technical Rep 1/2006

*Promoted to Site Systems Support 4/2007

Peter Miller

2041 Victoria Park Ave Toronto, ON P: 416-***-**** ************@*****.*** Ilianna, T oronto, ON 2001 2003

Technical Support Rep.

*Provided Telephone support for NetZero

SKILLS AND INTERESTS

● Proficient in MS Office / Open Office

● Interested in finding ways to improve self and team performance

● Able to motivate self and team to achieve better and more efficient results

● Capacity to adapt to different work environments in order to carry out required tasks

● Mobile Device configuration and usage

Blackberry

Android

iOS

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