Customer Service Data Entry, Anaylst

Vicki Johnson

**** ****** ***** *** *****, CA ***06

****************@*****.*** 510-***-****

Summary of Qualifications

** ***** ********** **********

* ***** ** ********** **********

** ***** of Customer Service experience

Execute work under pressure while meeting strategic timelines and deadlines

Proficient in Word, Excel, Access, PowerPoint, Adobe Acrobat, Track Wise, Outlook, Oracle system, Live Link

Great communication and attention to detail skills

Build and maintain relationships with team members

Professional Experience

Harvest Technical Services

1839 Ygnacio Valley Road #390

Walnut Creek, CA 94598

BioMarin - Contract Position Jan 2014 – Present

Enterprise Systems Data Entry Clerk

Support Enterprise Data Services by performing data entry and maintenance of Oracle EBS system master data. Ensure information is entered accurately and in a timely manner as requested by the Subject Matter Expert.

Manage and distribute Vendor maintenance forms for entry in the Oracle EBS systems. Ensure request information is correct and within Standard Operating Procedures before distributing. Errors are reported to Senior Coordinator and Supervisor for review.

Create Item Master and Recipe Master (Formula, Process Parameters, Resources, Operations, Routing, and Process Instructions) records.

Provide assistance to the Senior Data Entry Coordinator by:

Updating data maintenance metrics log

Generating master data extracts using the Toad 11.6 application

Generating Master Batch Records and Manufacturing Dispatch reports from Oracle EBS

Provide support in closing Track Wise action items for completed Master Data requests

Verify administrators work for accuracy

Execute E-forms that do not conform with Standard Operating Procedures guidelines

Perform quality checks for accuracy of information entered in Oracle

Cross-train data administrators in performing Oracle master data maintenance

Insight Global

33 New Montgomery St. Ste 1530

San Francisco CA, 94105

Genentech Inc. - Contract Position Sept 2011 – Dec. 2013

Sales Alignment Data Analyst

Support Team for Field Operations and Information management. Updating system with various changes involving, researching and problem solving, personnel changes within the company areas.

Researched personnel using the Oracle system and websites, providing detailed information on all aspects of personnel address and phone changes

Managed information on a weekly and monthly basis in oracle system, distributing cost within Field Management

Created information by modifying to pivot tables to download in the Oracle system

Managed updates and changes made in Oracle system to appropriate team members

Provide stats, kept team leader’s informed on all pending inquires

Execute weekly and monthly stats in a timely manner under critical deadlines

Adaptable to accept & master special projects and new computer programs quickly

Chevron Corporation

6001 Bollinger canyon Rd.

San Ramon CA, 94583 Jan 1986 – Nov 2010

Data Quality Analyst

Technical support for all field sites, research and problem solved all aspects pertaining to software and payroll management. Researched root causes for field sites software information for data quality and integrity.

Created documentation for upgrades and enhancements for new system software

Trained new personnel representatives in policy, procedure and software

Created new procedure material for field management and new support transitions

Volunteered on projects to test new system, implemented in Franchise (Personally Owned) and Company own stations.

Resolved station managers back office problem on high volume call support desk

Documented resolution information on tickets provided in the Company Blue Cubed system

Achievements and Accreditations

Jan 2011 – May 2011 Microsoft Office Automation Berkeley, CA

Advanced Certification

Contact this candidate