Technical Support Customer Service

Stacey Lewis

*** * *******

LaGrange, MO *****

Cell: 217-***-****

Email: ************@*****.***

Summary

Highly motivated and skilled Technical Support Analyst specializing in Desktop Support and Customer Service seeking a challenging position with a technology driven company. I am searching for a position that will enable me to excel as a leader with my expertise in PC-based, hands-on technical support and networking fundamentals. I have over 25 years experience in supporting: Client and Server Hardware Repair, The Full Microsoft Office and Windows Platforms, Systems Migration, Telephonic Helpdesk, Knowledge Base Documentation, Remote Systems Administration, IT Project Management, Network Troubleshooting, Wireless Troubleshooting, Active Directory Management, SCCM, VPN, Information Security, Antivirus Administration/Policy and Documentation. My greatest asset is my ability to use effective problem solving skills, creativity and innovative thought processes to solve complex issues. My extensive experience with both corporate and health care environments gives me a well-rounded repertoire of personal knowledge to draw from.

Highlights

Troubleshooting proficiency

Customer service expert

Analytical and critical thinker

Vast technical knowledge

Knowledge of Citrix and XenDesktop and XenApps

Microsoft Certified Desktop Support Technician

Knowledge of Active Directory

Windows 95/98/2000/NT/XP/7/8

Adept in Lync 2013

Accomplished with mobile devices

Knowledge of Thin Clients using Wyse OS or Windows embedded OS

Proficient at network/local printer support

Dell, IBM, Lenovo & Sony Hardware Certified

Accomplishments

Lead Technician of wireless upgrade and Windows 7 migration projects. Assisted with mobile device and Thin Client projects. Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed. Format hard drives; Determine appropriate file system FAT, FAT32, NTFS Install and configure Operating Systems, patches and upgrades, including Windows 95/98/NT/XP/7/8 and MS/DOS. Install, configure and provide support for software applications; telnet connections, and electronic mail. Provide support/training for approximately 3,000 internal/external end users. Create and approve submissions for department Knowledge Base, Policy & Procedure Manuals and training documentation. Install Network Interface Cards NIC s. Setup bindings, IP addresses, WINS, and DNS configurations. Operate, and maintain Local Area Network LAN connectivity using TCP/IP protocol. Service and Maintain microcomputer systems, including inspect, clean, test, run scandisk, defragment hard drives, and update antiviral programs to maintain performance and security. Support acquisition, operational and disposal phases throughout Program life cycles. Basic ITIL and Sharepoint knowledge. Setup & assist with the installation of remote & home computers.

Experience

Field Services Technician, 1/2014 - Present

NetSmart – Overland Park, KS

Field Associate, 05/2013 – 1/2014

Worldwide Tech Services – Tewksbury, MA

Cashier, 12/2012 – 5/2013

Mark Twain Casino – LaGrange, MO

Technical Support Analyst, 03/1997 – 09/2012

Blessing Hospital – Quincy, IL

Accounts Receivable/Payable Clerk, 03/1996 – 03/1997

Sharkey Transportation – Quincy, IL

Computer Operator, 10/1995 – 03/1996

Quincy Soybean – Quincy, IL

Lead Computer Operator/Data Center Manager, 03/1985 – 07/1995

Crop Production Services – Tulsa, OK

Computer Operator, 10/1984 – 03/1985

Hannah Temporary Personnel Services – Tulsa, OK

Education

1984 John Wood Community College – Quincy, IL

Associate Degree in Computer Science & Accounting

Completed Windows NT/XP/7 training

Completed Microsoft Office training

IBM, Dell, Lenovo & Sony Hardware Certified

Currently pursuing additional Microsoft Certifications

References

Brad Hudson 217-***-**** Network Administrator NetSmart, Quincy, IL

Stacey Edwards 217-***-**** Technical Support Analyst Adams County, Quincy, IL

Vieve Veith 217-***-**** Technical Support Analyst Blessing Hospital, Quincy, IL

Kristen Goings 217-***-**** Corporate Accountant Titan Wheel, Quincy, IL

Contact this candidate