Customer Service Engineer

JULIUS HALL

*** ********** *** ********** *.C. **540

CELLULAR: 917-***-**** Email: *******@***.***

OBJECTIVE:

To obtain a challenging position where the acquired technical skills as a computer field technician can be utilized to benefit the company as well as to lead to opportunities for advancement.

EXPERIENCE: NT SERVERS - NETWORK ANALYSIS - WORKSTATION ANALYSIS – TROUBLESHOOT & REPAIR – MAINTENANCE & SUPPORT SERVICE LEVEL AGREEMENTS (SLA) – ROUTERS/SWITCHES – TCP/IP NETWORK PROTOCOLS MODEL AND LAN/WAN ETHERNET CONNECTIVITY T1, T3(DS3), CAT 5, CAT5e, CAT6 MULTI AND SINGLE MODE FIBER CABLE DECISIONONE FEBRUARY 1996-DECEMBER 2014

CUSTOMER SERVICE ENGINEER

Responsibilities: Oversees and verifies proper installation, upgrades, maintenance, and troubleshooting for Microsoft Windows XP/Vista/7, and network components DHCP, VLAN, DNS, LAN, VoIP,

Charged with troubleshooting and repair of all workstations hardware and peripheral devices to include PC/Laptops, routers, printers, switches, hard drives, and server Applies technical installation practices and repair procedures on network equipment and hardware to provide constant nealthy network performance for American Airlines and United Airlines at JFK and LGA

EDUCATION:

DEVRY TECHNICAL INSTITUTE: NEW BRUNSWICK NJ FEB1994-OCTOBER1995 Associate in Applied Science in Electronic Engineering Technology Courses: Advanced Microprocessor Systems-Hardware and Software, Solid State Devices, Integrated Circuit Devices, Digital Electronics, Circuit Analysis, Technical Writing, Over 300 Contact Hours in Circuit and Electronic Lab Time.

Announcer Training Studios: New York, NY January-1988-Sept 1988 Earned: FCC First Class Operators License.

Passed Electronic Circuitry Exam on Series, and Parallel Circuits coupled with an understanding of FCC broadcast Radio and Television laws, prerequisites for operating any broadcast type equipment.

REFERENCES FURNISHED UPON REQUEST

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