Management Training

Latonja L. Saffold, MBA

Phone: 317-***-****

Email: **************@*****.***

Passionate, results-driven training and talent development professional with the unique ability to create engaging environments that foster positive reactions to learning and technology. Recognized for excellent interpersonal, presentation, and technical skills. Demonstrated success in coaching leaders to promote employee excellence and enhance overall team performance.

AREAS OF PROFICIENCY

PROFESSIONAL EXPERIENCE

ICE MILLER LLP, INDIANAPOLIS, IN 2001-2015

Human Resource and Technology Trainer

Designed, developed, and implemented results-driven training programs to help continually improve employee performance. Redesigned onboarding process adapting blended learning to combine technology training and foster team imprinting. Developed, analyzed, and reported training assessment results. Assembled and published monthly newsletter to market training resources and initiatives.

Scheduled and delivered training for employees in five offices to maximize use of firm technology

Designed and facilitated onboarding core technology training; which included, Microsoft Outlook and Word, Cisco Phones and Jabber, OpenText Document Management, LexiusNexius InterAction, Webview Accounting software, Workflow Client Management software, Innova Macro and Numbering, and eCopy integrated scanning and copying.

Applied a systematic process to discover and analyze performance gaps.

Implemented training solutions designed to bridge performance gaps.

Created and maintained technology best practice reference materials.

Constructed and analyzed core competency assessments.

Developed and maintained classroom and eLearning materials.

Blogged process training tips and techniques.

TutorPro and TutorEnterprise Learning Management System operation and governance. E-VOLVE, LLC, INDIANAPOLIS, IN 2006-2012

Executive Director of Training and Talent Development Provided fresh innovative consulting services to clients, identified performance gaps, proposed and presented strategic plans designed to bridge performance gaps, as well as improve business processes to increase growth opportunities.

Assisted leadership in establishing and documenting best practices.

Designed onboarding training programs.

Established core competency standards.

Coordinated organizational expansions and rebranding events.

Prepared client RFP’s.

Hired project managers.

Managed teams of 5 - 10 members.

Scheduled leadership professional development and change management events.

Coordinated technology upgrade initiatives.

Formulated quantitative assessments to evaluate training success. Change Management Coaching and Mentoring Training and Talent Development Project Management Management/Supervision

Instructional Design and Implementation

Methodology

Strategic Planning Training Delivery Diversity Awareness Training Latonja Saffold Page 2

SALLIE MAE, FISHERS, IN 1999-2001

Business Systems Support Project Coordinator

Developed project plans, directed implementation processes, maintained department databases, quality assessments, and automated dialing system. Gathered and analyzed statistical data for departmental reporting. Organized and delivered departmental system-training and constructed reference materials.

Managed 12 – 15 member teams

Formulated quantitative assessments quality control procedures to evaluate employee performance.

Completed and delivered team evaluations.

Advocated for compensation and incentive programs in alignment with industry and standards.

Implemented diversity and professional development training programs.

Manage departmental budget.

Developed strategies aligned and recovery standards to increase productivity 30% quarterly.

Created and maintained procedures and technical core competency standards. CERTIFICATIONS AND TECHNICAL EXPERTISE

Certified Microsoft Specialist Master

Instructor

Certified Microsoft Word and Excel Expert

CPLP Certification

(pending project results)

Knowledge and Learning

Management Systems

Client Relationship Management

Systems

Financial/Client Management

Systems

Adobe & Nuance Software

Document Management and

Comparison Software

Cisco Phones and WebEx

ADP Time Entry

PROFESSIONAL ASSOCAITIONS AND COMMUNITY INVOLVEMENT

Member of Association for Talent Development (ATD formally ASTD)

Member of Alpha Kappa Alpha Sorority Incorporated

Volunteer for Indiana Black Expo. Summer Celebration

Former Member the International Legal Technology Association ( ILTA)

Former Member ILTA’s Legal IT Trainers' Group

Former Asante Children's Theatre Executive Board Member and Secretary

Former United Way Campaign Chair

Former Diversity and Inclusion Communications Committee Chair EDUCATION

Masters of Business Administration

Indiana Wesleyan University, Marion, IN

Bachelor of Science, Psychology

Tennessee State University, Nashville, TN

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