Customer Service Professional Experience

CHANDAN SHUKLA

Mobile: 91-905*******

Email: **************@*****.***

Objective

To seek a challenging career in an industry that provides a channel for enhancement of my knowledge & strength to reach the organization goals as well as to have an upward personal career growth

Skills

Customer Service,

Problem Solving,

Listening, Phone Skills,

Resolving Conflict, Analyzing Information, Multi-tasking

Receive and greet visitors while retaining composure & good manners either on phone or in person.

Strengths:

Hard working and has a great passion for learning

Adapts easily to a new environment and to people of different backgrounds.

Works well in team oriented environment as well as good at solo performances

Ready to face challenges

Educational Qualification

Intermediate

Diploma in Food and Beverage of Institute of Advance Management Kolkata

Certificate of Trainee for Food and Beverage in The Peerless Inn Kolkata

Professional Experience

Presently working as a Customer Service with Peerless Inn Kolkata

Responsibilities

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Personal Details

Date of Birth : 11/08/1991

Nationality : Indian

Gender : Male

Languages Known : English, Hindi & Bengali

Marital Status : Single

Permanent Add : 9/1A, Rajendra Nath Sen Lane,

Kolkata – 700 006

Passport Details

Passport No : L 2091389

Issue Date : 01/08/2013

Date of Expiry : 31/07/2023

Place of Issue : Kolkata

Declaration

I do hereby declare that the information given above is true to the best of my knowledge.

CHANDAN SHUKLA

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