Engineer Customer Service

Telecommunications Network Engineer/ Field Technician:

Tier II Network Engineer experienced in ATM/VLAN interfaces for DSL services. Worked directly in a telnet/GUI environment, programing residential and business internet networks. Worked within the outside telecom plant as a field technician on all aspects of copper/fiber plant. Fiber optic telecommunications technician known for providing exceptional technical support and customer service. An expert troubleshooter with the ability to quickly learn and adapt to any high demand situation, who is looking to make an immediate impact as a member of your team.

SUMMARY OF SKILLS:

Networking Protocol

Disaster Recovery

Fiber Splicing

Networking Maintenance & Troubleshooting

Copper plant damage isolation and repair

Business installation and network design

Virtual Local Area Networks (VLAN)

Network Design and Implementation

Core Router Access and Programming Alcatel, ADTRAN, Lucent, Juniper, and Cisco DSLAM/Routers

EDUCATION:

Currently seeking a Bachelor's Degree in Information and Network Security at Rasmussen College

Estimated Graduation date of March 2017

Relevant Coursework:

Cisco Networking Fundamentals and Routing

Hardware and software A+ certification

Microsoft Windows Workstations

Programming Fundamentals

Logic and Troubleshooting

Windows Server 2008 R2

PC Hardware and Software

Network Topology

EXPERIENCE:

Fiber Optic Installation Technician

Worked directly with fiber optic network

Experienced installer of Optical Network Terminals (ONT)

Spliced over 1000 fiber connections

Worked directly with businesses to create tailored network systems to suit the needs and requirements of the client

Over 10 years of experience in the telecommunications field, including installation, repair, programing and design

Excellent verbal and written communication skills. Proficient at reading network design prints

Hardware Experience

PC Servers, Workstations, Network Interface Devices, Optical Terminals, POTS Testing Equipment, Key Systems, T1 Circuits, Business and residential line verification, DSL, ADSL, Routers, Switches, Firewalls, DSLAMS and Macintosh

Networking Experience

Diagnosed and repaired business and residential network errors

Tier II NOC DSL network programming and configuration

Extensive experience with MOCA related hardware and troubleshooting

Computer Skills

Highly computer literate, including all major operating systems

Applications including MS Office Suite, WordPerfect Suite, and legal research applications

Above-average familiarity with Internet use, including political, social, and legal research and issues

EMPLOYMENT HISTORY

Frontier Communications

Tier II Network Technician 2014-2015

Member on their DSL network engineering team in Everett Washington

Responsible for managing all aspects of network configuration over ATM and VLAN network design on Juniper, Adtran, Calix, Cisco, and Panarama equipment.

Worked directly with technicians and other departments to create a stable network connection for the end user, whether it was business static IP to residential dynamic services.

Helped access and troubleshoot various issues within Telab, Adtran, Cisco, Juniper, and Panorama equipment via telnet remote access, working in either GUI or CMD interfaces.

Responsible for provisioning VLAN, EVC, verifying all layer 2 continuity

Fiber Optic Installer

Verizon Communications 2005-2014

Responsible for installing new cable lines, both underground and on telephone poles, and also perform maintenance on existing cables, including evaluation tests and repairing old or malfunctioning cables.

Had to cut and splice fiber optic cables, locate problem areas and perform other repairs as needed.

Also responsible for installation and maintaining network systems for private lines and determine solutions for any issues preventing the service from operating normally

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