Customer Service Accounting Assistant

Viveca Stovall

**** ***** ****** **

Lithonia, GA 30058

Phone: 770-***-****

Email: ******.*.****@*****.***

Objective: To obtain a position utilizing my 30 years of Banking experience, Administrative Skills and knowledge in, Data Entry, Accounting and Customer Service.

Accredited Courses

Data Entry Accuracy

Company Sponsored: Microsoft Word and Excel. AIB Courses: Bookkeeping/Introduction to Accounting, English and Principals of Banking.

Professional Experience:

SunTrust Bank 2007- 2015

Atlanta, GA

Operations Analyst I

Posted recovery payments for Non-Accrual loans. Processed and verified Non-Accruals, Accruals, ORE’s, Charge Offs, Modifications and Rates. Processed extension letters for matured loans, assisted with processing Special Assets loan (default loans). Processed Modifications, Judgments, Settlements, Forbearances and Bankruptcy loans. Processed over 50 request types. Utilized the DORS Report to clean up loans paid off in Recovery Management System.

SunTrust Bank 2003-2007

Atlanta, GA

Monetary Specialist II

Processed new loans, renewal loans, rates, participations payments, advances and payoffs for commercial loan accounts. Reconciled debit/credits transaction to the loan accounting system. Processed and reviewed ACH, demand deposit accounts and General Ledger entries. Trained new employees in the Commercial Credit Services Center. Maintained an excellent rapport with Relationship Managers, Loan Officers, internal and external clients with resolving customer inquiries and research related Commercial Loans.

SunTrust Bank 2000-2003

Atlanta, GA

Corporate Investment Banking Specialist II

Reviewed various Commercial Loans reports for inaccurate data. Processed new loans and renewals for corporate loans. Managed data for Special Asset, Corporate, and Program Lending Departments. Balanced general ledger accounts and prepared end of day batch processing.

SunTrust Bank 1999-2000

Atlanta, GA

Loan Operations Specialist II

Responsible for computer input and balancing of notes, payments, advances, payoffs and maintained files utilizing the Compass Financial System. Resolved customer inquires and researched problems related to Commercial Loans and Personal Line of Credit. Inputted Georgia Rates and

E-mail to 38 destinations utilizing STEM.

SunTrust Bank 1995-1999

Atlanta, GA

Commercial Leasing Banking Assistant

Supported Leasing Officers by performing a variety of administrative and clerical duties involving commercial leases. Coordinate various aspects of the equipment leasing process. Interacted with Leasing Officers in effort to monitor the progress and completion of transactions. Prepared leasing documentations, internal reports, and summary reports utilizing Microsoft Word and Excel. Filed UCC-1 statements as needed. Monitored expiration of insurance coverage, vehicle titles and UCC-1 filing for each leasing customers. Performed various functions in leasing accounting such as processing leasing payments, kept a check log on incoming and outgoing checks on vendors. Prepared a disbursement report for various vendors as needed. Maintained department and collateral files. Answered telephone calls and received visitors.

SunTrust Bank 1992-1995

Atlanta, GA

Accounting Assistant III

Performed routine accounting functions such as reconciling accounts, checking, posting and balancing entries in books, ledgers, spreadsheets and other items utilizing the Automated Financial System. Typed Official Checks for various departments as requested to offset daily work. Prepared and processed forms, records, and documents for computer input. Researched discrepancies between calculation and ledger entries. Prepared a report utilizing WordPerfect for Windows. Maintained records and files.

SunTrust Bank 1992-1992

Atlanta, GA

Loan Processor I

Responsible for processing associated computer input. Balanced general ledger accounts. Processed payments, advances, and other loans transactions, utilizing Compass Automated Financial System.

SunTrust Bank 1991-1992

Atlanta, GA

Accounting Assistant II

Processed control sheets and balanced utilizing Lotus 1-2-3. Prepared a weekly report. Researched discrepancies between validation totals and control sheet totals.

SunTrust Bank 1985-1991

Atlanta, GA

Data Entry Operator

Processed commercial loans for the Commercial Loan Department. Keyed information pertaining to the customer's personal line of credit, installment loans and commercial loans utilizing the IBM 3278 inverted keyboard. Daily input of over 10,000 keystrokes both alpha and numeric with discriminatory interest for detail and accuracy.

System Knowledge:

IBM PC, Windows 97, Excel, Lotus 1-2-3, Word, WordPerfect and Outlook. Bank Related Systems: Salesforce, Compass Automated Financial System, TAO.4, IMTS and MOPS.

Education:

Computer Data Processing – Atlanta Area Technical School (Certificate)

Samuel Howard Archer High – Atlanta, GA (Diploma)

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