Human Resources Management

Janet L. Zaccaro

**** ******** ****, ******, **** 44256 • 216-***-**** • *****.*******@*****.***

HUMAN RESOURCES PROFESSIONAL

Over 20 year’s progressive experience in the human resources field blended with a master’s degree in human resources. Broad knowledge of human resources in an environment with multiple locations and over 3800 employees. Demonstrated experience with problem solving, research, and implementation.

Key Skills

HRMS database administration

HR policies and procedures

Benefits design/administration

Harassment/ EEO compliance

Employee relations

Employment law

FMLA/ADA/EEO/WC

Training,investigation, and compliance

Confidential record keeping

Multi-location remote responsibility

ACA implementation and compliance

DFW implementation and administration

Staff recruitment and retention

Performance reviews

Education

Master of Business Administration, Human Resource Management, Tiffin University, Tiffin, OH

Bachelor of Arts in Business Administration, Human Resource Management, Baldwin Wallace College, Berea, OH

Employment History

Discount Drug Mart, Medina, OH

Director of Human Resources, May 2010 to present

Strategized and coordinated acquisition of subsidiary company within a 60 day time frame

Performs a lead role in the development of employee services and corporate culture

Formulates and recommends human resources policies and objectives for the Company

Oversees human resources and payroll administration

Identifies legal requirements and government reporting regulations affecting human resources and payroll functions

Investigate complaints of harassment and advise management on appropriate course of action.

Investigate EEOC discrimination complaints, work with corporate attorney to prepare legally required written position statement and provide direction to management on action required to protect the company.

Establishes recruiting, orientation and placement practices and procedures.

Oversees benefit administration and makes recommendations for health, dental, compensation, and pension plans

Counsel and provide guidance to management regarding employee discipline, terminations and other human resources issues.

Assistant Director of Human Resources, September 2001 to May 2010

Supervise and provide leadership to the human resources staff

Oversee workers compensation, leave of absence, and benefit processes

Provide reports for senior level management

Direct entire hiring process of store managers and office exempt-level positions, which includes the selection of the appropriate recruitment method, interviewing and making offers of employment.

Investigate complaints of harassment and advise management on appropriate course of action.

Investigate EEOC discrimination complaints, work with corporate attorney to prepare legally required written position statement and provide direction to management on action required to protect the company.

Responsible for all aspects of unemployment claims administration, which includes gathering information from appropriate management person, preparing written response that is submitted to the ODJFS and representing company at unemployment hearings.

Lead and direct the hiring of approximately 40 non-exempt positions at new store openings.

Oversee the processing of enrollment forms for medical and dental insurance and COBRA administration and check for accuracy.

Counsel and provide guidance to management regarding employee discipline, terminations and other human resources issues.

Human Resources Specialist, April 1998 to September 2001

Complete responsibility for administration of all workers’ compensation claims, which includes ensuring that injured employee and manager on duty have completed all required accident reports and making decision whether to deny or certify claim and representing the company during audits.

Function as benefits administrator with regard to medical, dental, life, disability and 401(k) Profit Sharing Plans, including enrollment of newly eligible employees and resolution of claims issues.

Recruit, interview and check references for store management candidates.

Prepare written responses to unemployment claims and file appeals when necessary.

Responsible for verifying accuracy of employee contributions that are withheld from employee pay checks for medical and dental insurance.

Human Resources Assistant, July 1994 to April 1998

Process paperwork for new hires, raises, transfers, status changes and terminations.

Assist employees both in person and over-the-phone with questions, concerns and other employment issues.

Process medical, dental and 401(k) enrollment forms

Responsible for staffing all non-exempt positions at the corporate office, including recruitment, conducting interviews, checking references and making offers.

Harley Hotels, Inc., Independence, OH

Front Desk Manager, August 1990 - July 1994

Hire, train, schedule, supervise, and evaluate approximately twenty employees including desk clerks, bellmen, reservationists, night auditors, and concierge employees

Maintain guest accounting records

Train front desk managers

Handle guest inquiries and complaints

Reservationist, September 1988 – August 1990

Maintain reservations in Encore computer system

Prepare forecasts

Maintain guest history

Concierge, September 1984 – September 1988

Assist guests with flight reservations, car rentals, dinner reservations, and other travel and entertainment needs

Receive and process reservation requests

Handled secretarial duties for guests when necessary

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