Customer Service Office
Resume:
Arnetta B. Brown
**** **** ******, ***********, ** 20783
*.********@*****.***
PROFESSIONAL SUMMARY
Utilize acquired skills and experience in a challenging position within an organization offering opportunities for growth and advancement. Detail oriented and conscientious worker with strong work ethic. Takes pride in performance and successful work accomplishment. Possess strong organizational, problem solving and communication skills. Welcomes new challenges.
EXPERIENCE
MV Transportation February 2014 – June 2015
Hyattsville, MD
Dispatcher
Answered client calls and communicated issues to Drivers and Dispatch Supervisors or Dispatch Managers as appropriate
Monitored radio and telephone communications
Responsible for influencing positive employee morale and quality customer service
Monitored daily system performance
Participated in analysis and review of operating performance
Documented closed and late starting of routes and informed Dispatch Supervisors/Managers as appropriate
Enterprise Car Rental November 2012 – January 2014
Washington, DC
Part-Time Service Agent
Inspected vehicles to ensured compliance with standards and regulations (i.e. registration, plates)
Checked for vehicle damage and ensured features of vehicles were operational
Cleaned exterior and interior of vehicles
Fueled vehicles and checked all fluid levels
Maintained inventory of cleaning supplies
Picked up and delivered vehicles between rental locations
Performed related tasks as directed by managers
Pension Benefit Guaranty Corporation (PBGC) December 2007 - February 2011
The Equal Employment Opportunity Office (EEO)
Washington, DC
Office Automation Clerk
Greeted visitors in a professional manner, maintained visitor log, escorted visitors
Answered and screened incoming telephones calls and routed callers to appropriate staff members
Prepared correspondence and updated spreadsheets.
Maintained all incoming and outgoing correspondence
Maintained and organized office files for easy accessibility
Made domestic and international travel arrangements and prepared all required documentation
Assisted with organizing and planning EEO special events which included; scheduling, preparing meeting
materials for conferences and briefings, notifying participants, and arranging conference rooms
Prepared and transmitted Council related documents to appropriate parties
Received and sorted incoming mail and arranged delivery of outgoing mail
Contacted appropriate services for maintenance of office equipment; received delivery of supplies and
equipment
Provided administrative support to senior level executives, administrative officer, and other staff members
Maintained office calendar, prioritized events
OFFICE AUTOMATION SKILLS
Proficient in Microsoft: Word, Excel, Power Point, Outlook (e-mail), Windows, Internet navigation. Operate standard office equipment including printers, fax machines, photocopiers and multi-line office telephones.
EDUCATION
Northwestern High School Prince George’s Community College
Hyattsville, MD Largo, MD
Diploma: June 2008 Present
TRAINING
Pay and Leave Procedures Training- 09/10 Member of Toastmasters- 4/09 – 10/09
QuickTime Timekeeper Training- 09/10 Equal Employment Opportunity Training- 10/08
The Indispensable Assistant Seminar- 08/10 Business Etiquette Training- 08/09
The Essentials of Communicating Diplomacy & Professionalism Seminar- 06/10
MS Excel Intermediate to Advance Workshop- 08/09
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