Customer Service Pharmacy Technician

Chantell Thompson

**** ***** ***, *******, **

Tel. 562-***-****

E-mail: ********.****@*****.***

OBJECTIVE

Seeking a position with a team oriented company that will allow me to utilize my skills.

SKILLS

-Interpreting/Transcribing - Inventory -First Aid/CPR

-Customer Service -Telephone Service -Infection Control

-Labeling Packaging -Data entry -Good Communication

-Cashiering/Retail -Purchasing -High Observation

EDUCATION

2005-2009

Norwalk High School, Norwalk, CA

G.P.A 4.0; Top 5% class

2012

Career Colleges of America: Pharmacy Technician Program

CERTIFICATIONS

Career Colleges of America, South Gate, CA

2012- Pharmacy Technician License

Southeast Regional Occupational Program, Norwalk, CA

2009-Economics/Virtual Enterprise Certificate of Completion

(Preparation for working in a business environment)

2008-Hospital Occupations Certificate of Completion

(Preparation for an entry-level position in a hospital or clinic setting)

EXPERIENCE

August 2015- October 2015 KAISER

Systems Analyst- Defines application discrepancies by conferring with clients and evaluating processes for pharmacy applications. Assist with developing solutions by preparing and evaluating alternative workflow procedures; validates results by testing programs.

November 2014- June 2015 The Travel Corporation

Contact Center Specialist- Responsible for performing a full range of customer service oriented telephone and e-mail support activities as directed by the Call Center Manager. Professionally greets customers; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; promotes various marketing campaigns; assists in the completion of new account; issues messages; resolves problems within given authority. Performs various operational background duties; processes account balance or transfer requests, stop payment orders, changes of address and other such customer requests or authorizations. Conducts a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.

January 2010- June 2014 Ralphs Grocery Store

Cashier -Provide quality customer service, receive payments by cash, checks, and credit card, maintain inventory, loss prevention adherence and improve store appearance by assisting with display maintenance and store housekeeping,

Pharmacy Technician - Support pharmacological services by stocking, assembling and distributing medications while providing excellent customer service

Volunteer Experience

September 2011 – Present Power of Love Christian Fellowship

Youth Leader- Managing and administering youth and community projects and resources; Assessing the needs of young people by planning and delivering programs related to areas such as music, health, violence, relationships and education. Identifying and pursuing sources of funding for projects to improve services and/or resources for young people.

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