Human Resources Manager

KIMBERLY HILE, PHR, SHRM-CP

**** ** ******* ***** • Dallas, TX, 75228 • cell phone 214-***-**** • e-mail: **************@*****.***

OBJECTIVE

Diversely experienced Human Resource Generalist with excellent work ethic and strong integrity, desiring to work with an employee oriented company utilizing my education, experience, excellent planning and organizational skills and creative mind to assist the company in becoming an employer of choice.

EMPLOYMENT

Community Coffee Company, LLC - Largest family owned retail coffee brand in America, based out of Baton Rouge, Louisiana, with over 800 employees in the southeast. Servicing on-premise business and grocery chains.

REGIONAL EMPLOYEE SERVICES MANAGER 2010 - PRESENT

Worked independently in Dallas to serve as a leader in the TX, LA, MS, TN, OK and AR markets assisting managers and employees to achieve company goals and people strategies. Partner with management and supervisors to identify HR needs, organizational structure, attrition, job specifications, job duties, qualifications, and skills, as well as succession planning. Assist and advise supervisors with the handling employee relations situations, such as coaching, counseling, investigations, and termination of employees. Create and provide training for managers in various disciplines, such as; Performance Management, Employee Engagement, Behavioral Interviewing and various topics as needed. Partner with Benefit department on benefit-related opportunities and issues including communication to employees, open enrollment, claims resolution, FMLA, and leaves of absence, as well as ADA communications. Responsible for assisting the recruiting effort for all markets through placement of ads, interviewing, pre-employment background checks, pre-employment testing and post-offer testing of candidates to fill open positions. Led team to restructure Performance Management program and incorporate Values accountability into new performance appraisal document. Championed Employee Engagement initiative within the company, including choosing third party administrator of survey, facilitating annual survey and providing feedback to Leadership team. Led initiative in Baton Rouge market and received award in 2015 for Employer of Choice. Maintain DOT Driver Qualification files. Revised and updated Employee handbook. Travel 50% of the time to interact with internal clients and to the home office to collaborate with peers.

ABC Supply Co. inc. - Largest privately owned wholesale distributor of exterior building products, such as; roofing, siding, gutter and window sales to contractors.

REGIONAL ASSOCIATE SERVICES MANAGER 2003 - 2010

Handle all aspects of Human Resources in a warehouse/sales environment for over 600 employees in 60 branches in TX, LA, NM, OK, KS, MO, CO and AR. Work with regional staff, separate from corporate HR, working in a field location, reporting to Regional Vice President and Director of Human Resources in WI. Responsibilities include all aspects of recruiting for branch locations and Manager in Training (MIT) position. Continually sourcing internally and externally for talents to find the best fit to hire for the MIT position for succession planning. Developed training and evaluation program for MIT candidates. Assist managers with employee relation issues and documentation, as well as handle time sensitive, confidential investigations. Assist corporate HR during hearings and mediations. Assist employees with benefit inquiries and concerns. Conduct training applicable to human resources, such as; harassment training, proper documentation training, performance appraisal training and behavioral interviewing skills. Travel 65% of the time to interact with all of my internal clients and assist them with their HR needs. Facilitated rollout of new employee engagement program and continue to administer ongoing program. Manage receptionist at the Regional office. Contribute articles to the company newsletter.

Community Coffee Company, LLC (CC’s Coffee House) - Largest family owned retail coffee brand in America, based out of Baton Rouge, Louisiana, with over 1,800 employees in the southeast. Servicing on-premise business and grocery chains as well as retail coffee houses.

REGIONAL HUMAN RESOURCE REPRESENTATIVE 2000 - 2003

Handle all aspects of Human Resources in a retail and sales environment for over 200 employees in the Texas region. Worked alone in a field location reporting to the HR Director based in Baton Rouge, LA. Responsibilities include all aspects of recruiting for sales branches and retail locations. Utilize HRIS program for all aspects of human resources, including reports for managers in the region. Assist managers with employee relation issues and documentation, as well as handle time sensitive, confidential investigations. Work with TWC and managers regarding UI claims, including appeal hearings. Assist employees with benefit inquiries and concerns. Conduct training applicable to human resources, such as; harassment training, proper documentation training, performance appraisal training and behavioral interviewing skills. Developed policies for various HR processes. Travel 35% of the time to interact with all of my internal clients and assist them with their HR needs.

Aon Risk Services - Headquartered in Chicago, Aon is a Fortune 500 company that is a world leader in risk management, retail, reinsurance and wholesale brokerage, claims management, specialty services, and human capital consulting services. Aon has an employee base of 55,000 people working in 600 offices in more than 125 countries.

HUMAN RESOURCES COORDINATOR 1998 - 2000

Part of a three-person team handling human resource responsibilities for the Dallas and Ft. Worth offices, as well as offices in Shreveport and Alexandria, LA. Responsibilities included ass aspects of the recruiting process for licensed and executive positions. Developed applicant tracking database for AAP. Prepared and coordinated new hire orientations and benefits presentations. Provide counsel to managers and employees in employee relation issues and performance management processes. Responsible for coordinating with the payroll department regarding workers compensation claims and FMLA coverage. Responsible for scheduling all in house continuing education classes for licensed employees as well as tracking CE’s. Organized “Brown Bag” lunch and learns for all employees.

Aon Risk Services

CLIENT SERVICE REPRESENTATIVE 1996 - 1998

Licensed solicitor responsible for daily client service issues regarding property and casualty commercial insurance for the American Airlines and Federal Express accounts. Earned the CIC (Certified Insurance Counselor) designation after passing all 5 of the required exams.

EDUCATION

Master of Science, HR AND BUSINESS

Amberton University Garland, TX

Bachelor of Arts, FOREIGN SERVICE

Baylor University Waco, TX

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