Customer Service Management
Resume:
Donna K. Main
**********@*****.***
**** *. ***** *** ***, San Antonio, TX 78240
Objectives
To find a career that will provide me financial security given the amount of hard work I am willing to put in. I am a hard-working team player who is able to handle any situation that is handed to me in a timely and courteous manner. I am looking for a career, not just a job.
Education
College of the Mainland
April 2005 EMT Certification
Graduated with a 3.8
Gladewater High School
Graduated 1987
Experience
QCC Business Management San Antonio, TX
Account Manager/Reputation Manager 7/15 – current
Reputation Management, Sales, Leadership, Mentorship, Training, Accounts Payable, Accounts Receivable, Time Management, Customer Service, Teamwork, Deadline, Account Acquisition, Teaching, Public Speaking, Multitasking, Promotions, Marketing, Document writing, Website building.
Skills
Typing 65 wpm
10 key 50 npm
Customer Service
Management
Leadership
Teaching
Training
Complaint Resolution
Accounts Receivable
Accounts Payable
Time Management
Public Speaking
Sales
Multitasking,
Marketing
Promotions
Website Building
Document Writing
Reputation Management
Online control
Mentorship
Teamwork
Account Acquisition
Recruiting
Telephone Etiquette
Policy and Procedure
Social Media Management
Synergy Promotions Inc., San Antonio, TX 3/15 – 7/15
Marketing and Promotions Lead and Trainer/Assistant Manager
Typing 65 wpm
10 key 50 npm
Customer Service
Management
Leadership
Teaching
Training
Complaint Resolution
Accounts Receivable
Accounts Payable
Time Management
Public Speaking
Sales
Multitasking,
Marketing
Promotions
Website Building
Document Writing
Reputation Management
Online control
Mentorship
Teamwork
Account Acquisition
Recruiting
Telephone Etiquette
Policy and Procedure
Social Media Management
Windshield Repair
World Wide Promotions Inc., Dallas, TX 7/14-3/15
Marketing and Promotions Lead/Assistant Manager
Typing 65 wpm
10 key 50 npm
Customer Service
Management
Leadership
Teaching
Training
Complaint Resolution
Accounts Receivable
Accounts Payable
Time Management
Public Speaking
Sales
Multitasking,
Marketing
Promotions
Website Building
Document Writing
Reputation Management
Online control
Mentorship
Teamwork
Account Acquisition
Recruiting
Telephone Etiquette
Policy and Procedure
Social Media Management
Windshield Repair
A1 Home Health Care, Desoto, TX 7/12-1/14
Patient Care Coordinator
Patient Care
Cooking
Cleaning
Bathing
Moving Patient
Blood Pressure
Temperature
Medication Administration
Medical Recording
Transcribing
Typing
10 Key
Microsoft Office programs
Social Media
Website Design and Development
Accounts Receivable
Accounts Payable
Telephone Etiquette
Customer Service
Time Management
Financial Management
Problem Resolution
Scheduling
Payroll
Guardian Ambulance Services, Dallas, TX 7/10-1/12
EMT-Basic/Field Training Officer/Supervisor
Patient Care
Charting
Medication Administration
Blood Pressure
Teaching
Training
Report Writing
Compliance
Coding
CPR
Wound Care
Transport
Field Training Officer
Supervisor
Statistics
Vital Signs
Typing
10 Key
Customer Service
Sales
Multitasking
Emergency Response
References
[Type your references]
Jonathan Geiseke 832-***-**** Work Reference.
Anissa Edwards 256-***-**** Work Reference
Jan and Barb Nunn 817-***-**** Personal Reference
Kayla McConnell 620-***-**** Work Reference
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