Customer Service Supervisor

Jianhua Liu

Date of Birth **/**/****

Email: *************@*****.***

Address: Nobel plaza Valero ST. Makati

Cellphone: +63-906-***-****

Skills

- Extensive knowledge of all casino games

- Exceptional Communicator: Fluent in Chinese, Cantonese and English

- Worked with many nationalities overcoming language and cultural barriers.

- Understanding of all casino operations having worked on both tables and cash desk.

- Trained to a high standard of customer service always following a problem through to resolution

- Adept with Microsoft Word and Excel.

- Team Player- As part of a shipboard crew totaling 1000 members overall success is far more important than individual praise.

- Excellent organizational skills: As tour guide I organized groups of more than 100 people on a daily basis.

- Ability to perform rapid calculations in demanding surroundings

- Upholding strict procedures and conduct at all times

- Responsible for maintaining precise accounts of assets totaling $5million Work Experience

2002-2004 Tian Zhu Shang Travel Agency - Tour guide 2005-2006 Star Cruises lines - Dealer

2009-2012 Dealer/ Host /Cashier/game supervisor- Carnival Cruise lines 2013 Game supervisor - Royal Caribbean International 2014-Present S-tech Quality Assurance / Game supervisor Education

1999-2002 Bachelor - Anhui Sanlian Technical College Majoring in Hotel Management

个人简历

姓名 刘建华

性别 女

身高 164cm

体重 54kg

籍贯 安徽

学历 大专

语言 流利中文 英文 广东话

E-mail: *************@*****.***

学业经历 1999-2002毕业安徽三联学院酒店管理系

工作经历 2003-2004安徽省天柱山旅游局 担任导游和计调工作

2004-2006马来西亚游轮公司娱乐部 担任荷官

2008-2013美国嘉年华游轮公司酒店部担任荷官 主管

2014- Play-tech旗下的S-tech视频在线赌场担任主管

自我鉴定 自信 乐观 具有团队精神 上进 有条理

特长 流利的英文会话 广东话 精通所有赌场游戏 善于与人沟通和管

理

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