Technical Support Active Directory

Arun B Nair

Paramus, NJ Phone: 201-***-****

E-mail: ***********@*******.***

SYSTEM ENGINEER

Summary:

•Over 8+ Years of Professional IT Experience as System Administrator

•Experience in Installation of all types of Microsoft Windows Operating Systems (2003/2008 R2/2012 Servers).

•Experience in working with HP Servers (DL360/380/580, ML580).

•Involved in Designing and Implementing MS Active Directory, DHCP, DNS, and AD Enabled applications.

•Experienced in Microsoft Applications including IIS, Exchange, SMTP, FTP, and Domain Controllers.

•Exposure to Backup and Disaster Recovery, Windows Deployment Service, Symantec backup exec.

•Experience in Network Operations.

•Highly skilled in managing and maintaining relationships between highly diverse cross functional teams and users; building productive relationships with internal and external stakeholders; vendors and partners.

•Provide Technical Support to end-users and administrators.

•Proven ability to administrate and control operations and able to multi task under pressure.

•Strong communication, analytical, trouble shooting, problem-solving, time & task management, team management, presentation skills.

•Good experience in virtualization and involved in planning and building virtual environment using Microsoft Hyper-v and VMware

Technical Skills:

Operating Systems : WINDOWS 2003/2008/2008 R2 SERVERS, Windows 7/8/10 client OS

WEB/APP Servers : IIS 5/6/7/7.5/8

Virtualization : Hyper-v, VMware

Monitoring : SCOM, Keynote, Site Scope

Load Balancers : Network load balancer (NLB), F5 Big IP, Net Scalar, L4 Load balancer

Other tools : IIS6.0/7.0/7.5/8 Administration, NLB / F5 BIG IP, ASP.NET 2/3/3.5/4, SCOM/SITESCOPE, TCP/IP-WINS, DNS, DHCP

Education

Bachelor of Technology in Electronics & Communication from Cochin University, Kochi, Kerala, India

Certification

•MCSA 2003

•ITIL 2011

•CCNA trained

•MCSA 2008 trained

•A+ certified

Professional Experience:

ITC Infotech, Paramus, NJ December 2011 –Till date

Role: System Engineer

Responsibilities:

•Taking care of pre requests for servers before going for production.

•Installed and configured SSL certificates in order to maintain security for the websites

•Experience with Hyper-V, SCVMM and VMware ESX Server for virtualization.

•Installing, configuring and managing VMware and Hyper-V machines in web farms

•Resolve the Space issues on servers by shrinking the Log files and data files.

•Monitoring and Trouble Shooting the Deadlocks.

•Provided Technical Support to end-users.

•Provide technical support during Major Incidents to ensure timely resolution of the problem/outages and validate root cause to minimize business disruptions

•Provided Technical Support to end-users.

•Configured User Authentication to applications and security configurations.

•Responsible for maintaining the File Server, Application and Print Servers.

•Provided users with access rights and permissions for accessing the required applications.

•Manage all computers, groups and users via Active Directory via Group Policy Administration

•Thoroughly tested new software installs and rollouts to ensure compatibility with current desktop build

•Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned. Perform required activities to resolve open audit issues.

•Liaising & meeting with external suppliers of IT services.

•Configuring and maintenance of remote management software like Terminal Services and Symantec PCAnywhere.

•Supported a multi-site IT infrastructure of not less than 500 employees and provided the very highest level of technical support to internal staff and Bond clients.

•Change management covering planned outages, emergency outages, emergency patch update and emergency antivirus updates on the servers or any license / software updates.

•Analyze and resolve or escalated problems.

•Audit application backup policies and environments to ensure integrity of backup and recovery activities.

•Document and implement changes to technical standards as required.

•Ensure that customer satisfactory levels are exceeded

•Managing Storage Units.

•Managing backup policies.

•Managing catalogs and images.

•Media and Device Management

•Troubleshooting on Backup, Devices and other NetBackup issues.

•Managing Devices for backups.

Environment: Windows server 2012/2008, AD, DHCP, DNS, Windows 7/8/10 client OS, VMware ESX server, Printers, MS Office

ITC Infotech, Bangalore, Karnataka August 2008 - December 2011

Role: Systems Administrator

Responsibilities:

•Server-Administration of user accounts, profiles,,mail accounts using Exchange 2007 and disk quota, Group policy, Norton Ghost server, Terminal server

•Perform on-site analysis, diagnosis, and resolution of server issues for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

•Install, configure, test, maintain, monitor and troubleshoot Server and related hardware and software in order to deliver required service levels.

•Assess the need for and implement performance upgrade to Server boxes.

•Collaborate with LAN technicians/Network Administrators to ensure efficient operation of the company’s Server computing environment.

•Receive and respond to incoming calls, pages and/or emails regarding server issues.

•Answer to and perform move, add and changes (MAC) requests as they are submitted by line managers.

•Prepare tests and applications for monitoring Server performance, and then provide performance statistics and reports.

•Assist in preparing, maintaining and upholding procedure for logging, reporting and statistically monitoring server operations.

•Accurately document instances of Server equipment or component failure, repair, installation and removal.

•If necessary, liaise with third-party support and Server equipment vendors.

•POC on Server products in support of Server procurement and development efforts. Evaluate and recommend products for purchase.

•Assist in developing long-term strategies and capacity planning for meeting future Server hardware needs.

•Documentation of technical specifications for purchase of server hardware and relate products

•Creating scripts and automate system activities

Environment: Windows server 2008/2003, AD, DHCP, DNS, Exchange 2007, VMware ESX Server,

IBM Lotus Domino server, Blackberry Enterprise server, Symantec Netbackup, MS Office

Dream Quest Pvt Ltd, Bangalore, Karnataka June 2007 - August 2008

Role: Customer Support Engineer

Responsibilities:

•Involved in creating User Accounts and Groups in Active Directory

•Installed and Configured WIN, TCP/IP, DNS, DHCP, IIS and Terminal Services.

•Involved in Installation, up gradation, Configuration, and Maintenance of Microsoft Windows 2003/2008 Servers on Dell and HP Servers.

•Maintain the stability of all W2K8 active directory servers, application servers, core systems support, Systems Disaster recovery plans.

•Installed Windows Patches on all the Desktop Systems.

•Creating Images of laptops and desktops with Ghost.

•Installation of Outlook and configuring.

•Responsible for Design and implementation of Server Infrastructure technology and thorough knowledge of Windows 2003/2008 Server, Active Directory, Group Policy, OS builds and troubleshooting.

•Liaising & meeting with external suppliers of IT services.

•Produced reports for senior manager.

•Responsible for scheduling work to junior staff and induction training for new staffs.

•Installation of Windows XP and preloaded software on branded systems HP, Compaq

•Development and introduction of a centralized VPN service to be resold to clients.

•Configure, install and administer network infrastructure and telecommunications systems that

•Support all needs for office staffs.

•Configured and managed backup & restore procedures

•Configuration and maintenance of VoIP soft Switch – VPS, Mera, Nextone and customized version

•Installation and maintenance of VoIP software based Servers and VoIP devices – IP Phones, gateways, IP PBX etc.

•Deployed new hardware, server backups & evaluating new software & security risks

•Configuration of IPhone, Blackberry and other hand held devices & laptops.

•Provide solution for Outlook client profile migrations

•Responsible for analyzing and evaluating network security threats and vulnerabilities, email services, diagnosing & resolving hardware, software & end users problems.

Acted as the first point of contact for all IT & technical queries.

Environment: Windows XP, Windows Vista, Windows 2000, Windows Server 2003/2000, Printers, VoIP phones, MS Office

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