Manager Customer Service

BRENDA C OVERCASH

**** **** **** ● Salisbury NC *8146

336-***-**** ● ************@*****.***

QUALIFICATIONS

Well diversified in leadership skills, organization and public relations

Consistent record of dependability in a high demand, fast-paced environment with ease of learning new tasks quickly and efficiently

Demonstrated ability to oversee and excel in P & L, budgets and inventory

Superior HUD inspection review for four years. REAC scores above 95

SKILLS

Property Management

Managed and oversaw operations, maintenance, administration, and improvement of commercial, industrial, or residential properties

Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties

Directed collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses

Inspected grounds, facilities, and equipment to determine necessity of repairs or maintenance

Acted as liaison between on-site managers or tenants and owners

Met with prospective tenants to show properties, explained terms of occupancy

Marketed vacant space to prospective tenants through leasing agents, advertising

Prepared detailed budgets and financial reports for properties

Directed and coordinated the activities of staff and contract personnel

Office Manager

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Answered telephones, direct calls, and take messages

Maintained and updated filing, inventory, mailing, and database systems

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail

Computed, recorded, and proofread data and other information, such as records or reports

Completed work schedules, managed calendars, and arranged appointments

Reviewed files, records, and other documents to obtain information to respond to requests.

EXPERIENCE

Landura Associates Winston Salem, NC

Regional Property Manager 06/2013 – 10/2014

CMC/Mt Moriah Manor and Kidron Korner Lexington, NC

Property Manager 04/2008 – 05/2013

Direct Sales Representative Davidson County

Time Warner Cable 06/2002 – 02/2006

EnergyUnited Lexington, NC

Customer Service 05/1999 – 05/2002

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