Customer Service Manager
Resume:
Michelle Dawson
*** * ***** ***** **** Dr. Apt. *033 * Lewisville, TX 75067 * 817-***-****
********@***.***
OBJECTIVE:
To receive part-time employment
EDUCATION
TEXAS WOMAN’S UNIVERSITY, Fort Worth, TX
Bachelors of Science, General Studies, Classification: Senior, Projected Graduation Date: TBD, GPA 4.0
SAN ANTONIO COLLEGE, San Antonio, TX
Associates of Applied Science, Psychology, 06/2007, GPA 3.86
SKILLS
Perceptive
Supportive
Communicates effectively
Dedicated
EXPERIENCE
Artome, Haltom City, TX
Art Show Manager, 11/2015-Present
Frames and unframes artwork
Loads commercial vehicle prior to art show
Drives commercial vehicle to art show
Sets up and tears down art show
Acts as a liaison between Art teacher, parents of students purchasing art work, and Artome
Fidelity Investments, Westlake, TX
Defined Contribution Representative, 02/2011-04/2014
Provided customer service, education, basic website troubleshooting, and problem resolution for workplace retirement accounts (401(k), Pension, Non-qualified Accounts)
Calls chosen for local and national training
Bank of America, Fort Worth, TX
Customer Service and Solutions Representative, 11/2009-02/2011
Provided customer service, education, basic website troubleshooting, and problem resolution for checking and savings account holders
Deepened/retained customer relationships
United Service Automobile Association (USAA), San Antonio, TX
Member Relationship Specialist, 06/2007-08/2009
Educated potential members on eligibility requirements, policy information, and provided automotive and property insurance quotes.
Assisted current members with policy changes, resolving account issues, and basic website troubleshooting.
ACTIVITIES/ LEADERSHIP
Phi Theta Kappa National Honor Society
Eta Sigma Gamma, Alpha Phi Chapter, House of Representatives
Vice President, Pride TWU
TSOPHE
VOLUTNEER WORK
Planto Roe charity bowl-a-thon
USAA Pen Pal, Mentor and bowl-a-thons
Fidelity Cares Middle School Transformation Days
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