Service Technical Support

Objective

To obtain a .Net Developer or Analyst position with opportunities for growth and advancement.

Qualifications

Proficient in HTML5, CSS

C# MVC 5, VB.Net, ASP.Net

Visio, GIMP

Strong analytical skills.

Sql Server query expertise.

Systems Design.

Developing the front end functionality of websites.

Custom application development.

Technical support.

Web Services.

Strong oral and written skills.

Unit Testing.

Relevant Experience

Programmer 5/15 to 9/15 (temporary)

Paragon Print Systems Erie, PA

Creation of custom applications for internal use.

Custom website alterations and design.

Creation of applications with attention to specifications of the end user.

Web Developer/Analyst 11/10 to Current

Freelance/Contracted Erie, PA

Use of systems principles to establish the website design appropriate for the end user.

Attend client meetings and assist with determination of project requirements.

Use project scheduling and control tools to monitor projects plans, work hours, and budgets.

Ensure clients' needs are met in a timely and cost effective manner.

Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others.

Keep the end user and others informed about project status and issues.

Service Coordinator 10/11 to10/12 (fulltime)

Greater Erie Community Action Commitee - Erie, PA

Monitored funds for Aging Division clients.

Analyzed detailed financial and medical data, matching customer needs with appropriate services.

Assessed clients and established proper ICD-9 coding and diagnosis.

Liason between client and service providers and medical facilities.

Branch Finance Manager 11/04 to 2/08(fulltime)

HSBC - Erie, PA

Hired, developed, trained and supervised a sales force of Loan Originators.

Analyzed detailed financial and credit data, matching customer needs with an appropriate loans.

Reviewed and re-structured deals with staff in order to provide exceptional service to our clients

Monitored daily production activity through all aspects of the lending business.

Education

Bachelor of Arts Management Information Systems, 2010

Mercyhurst University Erie, PA

Bachelor of Arts Psychology, 1999

Mercyhurst University Erie, PA

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