Office Data
Resume:
JOHN DAVID HOBSON
** ****** **. ***********, *******, Canada M1K 2W3
***************@*******.***
Over 25 years experience in Computer Operations and Tech support. Proficient on PC and mainframe system operations software. Strong presentation and communication skills, self motivated, dependable and team oriented. Web, graphic design and multimedia content creation experience on corporate intranet sites.
KEY ACCOMPLISHMENTS
Experienced in IBM mainframe console operations, maintenance and system peripheral usage. Experienced in all aspects of Helpdesk coverage, Problem, Change and Incident management and analysis, consulted with appropriate support staff, monitored problem records to closure and generated statistics.
Monitor, troubleshoot and correct network and line problems on global system Accounts Receivables Assistant – private companies owned by friends and family (06/2014 – present)
PROFESSIONAL EXPERIENCE Batch Monitor, Applications Analyst - Exxonmobil Canada (2002 – 2014)
Environment: TSO/ISPF, CICS, DB2, VTAM, RACF, WINDOWS XP, Connect Direct Monitored and controlled overnight job batch stream, corrected some JCL problems, performed data control functions Reschedule and execute jobs via OPC and automation. Created statistics from raw mainframe datasets with Excel and FTP download Served as first line of helpdesk support and trouble-shooting for nation-wide dialup software implementation and follow-up Printing forms, performing nightly backups for point of sale system Troubleshoot network and line connectivity problems on global system
Problem and Tech Support Analyst - Rogers Comm Inc. (2000 – 2002) Environment: TSO/ISPF, INFOMAN, WINDOWS NT, FTP
Experienced in creating and maintaining corporate intranet sites in HTML and CGI formatted documents. Performed problem queries and created management reports from raw mainframe data to generate statistics.
Promoted many time and labor saving processes by refining procedures and through automation. Created and published online procedure manuals, training materials and reference guides and process illustrations and flow charts.
Trained users and operations personnel in many aspects of departmental procedures. Assisted in the design and creation of Cause and Effect MS Access database and trained staff in its operation Created multimedia presentations and informational kiosks using multiple content generation applications including 3D graphics, sound mixing and animation. Production Processing, Data Control - Agricorp (Prov. Gov.) (1999 – 2000) Environment: TSO/ISPF, OPC, RACF, WINDOWS NT Set up and schedule job streams with OPC, data control functions Assisted in critical end of life service and schedules as office and systems moved out of Toronto Assisted office manager in full system check and audit for turnover to new system
Application Processing, Data Control - IBM Global Services (1998 – 1999) Environment: TSO/ISPF, OPC, RACF, WINDOWS NT Monitor multiple systems job batch runs, correct processing bottlenecks and abends with some JCL and OPC scheduling. Information Coordinator - Canada Life Insurance Co. (1996 – 1998) Environment: TSO/ISPF, IBM impact and XEROX laser printers Print continuous forms and XEROX stock, sort and distribute output
Computer Operator - Sunnybrook Health Science Centre. (1988– 1995) Environment: TSO/ISPF, CICS, VTAM, RACF, WINDOWS
Master console operations, job scheduling, batch minitoring and report creation and distribution, tape library functions
Software / Hardware Experience
PC Operating Systems - MS DOS, WIN 95, 98, 2000, NT, XP, VISTA, WINDOWS 7 and 10. IBM O/S 2 WARP, LINUX, UBUNTU 15. MAC OS X, SNOW LEOPARD, MAVERICKS, YOSEMITE, El CAPITAN, IOS 8, MS OFFICE 95, 97, 2011 with POWERPOINT, ACCESS, OUTLOOK. IBM LOTUS SMART SUITE, COREL OFFICE SUITE, HARVARD GRAPHICS, ADOBE ACROBAT, FRONTPAGE, FIRSTPAGE, HTML HELP. ADOBE ILLUSTRATOR, PHOTOSHOP, FREELANCE GRAPHICS, PAINTSHOP PRO, MS VISIO, 3D STUDIO MAX, Bryce 3D EDUCATION
VIRTUAL LINUX UBUNTU WEBSERVER SETUP – Self Study and Internet training, on MAC and UBUNTU platforms.
COMMUNICATIONS BUSINESS AND ORGANIZATIONAL COMMUNICATIONS CONCEPTS AND TECHNIQUES - University of Toronto Interpersonal,
ITIL CERTIFICATION in IT SERVICE MANAGEMENT (ISO9002 equivalent)
- Hewlett Packard Authorized Learning Centre. EXPERT LEVEL MS OFFICE SUITE - CBT Extreme Learning Facility WCB
NETVIEW 6000, EXPERT ADVISOR, IOF, 4D ENTERPRISE JOB SCHEDULER IBM Information Services Study Centre.
MACINTOSH, PHOTOSHOP, QUARK EXPRESS, MACPAINT, ADOBE CS Suite, MACROMEDIA SUITE, SILICON GRAPHICS WORKSTATIONS, WRITING FOR MULTIMEDIA, VIDEO PRODUCTION, DESKTOP PUBLISHING, INTERACTIVE MULTIMEDIA COURSES
- Bell Centre for Creative Communications.
XEROX 4050 LASER PRINTER TRAINING COURSE – Xerox Training Centre. LARGE MAINFRAME SYSTEMS CONCEPTS - STM Education Centre. IBM 3090 HARDWARE OPERATOR TRAINING COURSE - Sunnybrook HealthScience Centre. Other Skills and Experience
Note: Since my contract ended in May 2014 at Exxon I have been acting as a consultant for a friends business and assisting friends and family Accounts Reconciliation experience for large government and corporate bank accounts. Experienced operating office equipment, fax, CD-R/W burning, Meridian phones, Xerox Laser printers, Fujitsu document scanner. Multiple business sector experience, Health Care, Banking, Media, Communications, Government, Insurance, Manufacturing. Bondable and currently holding “Enhanced Level” security clearance. Typing speed is 35 - 40 words per minute with accurate data entry and Data Control experience.
- I am currently exploring 3D and fractal software for art production, design, illustration and animation purposes and have several hobbies including creating music with various instruments and music software -VST MODULAR SYNTH, FRUITYLOOPS STUDIO, VIRTUAL MOOG, BORG SYNTHS, NOTEWORTHY COMPOSER.
- My interests in graphic, web and multimedia software: ADOBE CS3-4, DREAMWEAVER, AUTHORWARE 4, HOTMETAL, COMPEL, BLADE PRO, EYE CANDY, AUTOCADTURBOCAD 3D, BRYCE 5, MAYA 4, LIGHTWAVE 7, EXTREME 3D, AMORPHIUM PRO, ASYMETRIX 3D, DIGITAL VIDEO PRODUCER, FTP,
- Other training includes Data Processing, Systems Analysis and Design and Intro to COBOL Programming. - I am a member of the International Webmasters Association and The HTML Writers Guild.
- I have a keen interest in Desktop Publishing and design and have a good background knowledge of the broadcasting and media industries from positions at CHUM radio, Southam Publishing, Rogers Communications Inc. and some on- air experience and volunteering at CIUT Radio. - I am an avid cyclist and also enjoy reading, hiking, camping and travel.
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