Customer Service Representative.

SUMMARY I am currently a stay at home mother to my teenage daughter. I very much enjoy

spending time with my family along with being outdoors. I consider myself a customer service, team player, goal oriented, driven "go getter." I firmly believe that being a team player is key to achieving career, as well as company success. I welcome the opportunity to learn and grow to achieve those successes. I believe I can be an asset to my role as a well experienced customer service oriented problem solver. I have lived in the Tampa Bay area continuously since October of 1987 after relocating from my home state of Pennsylvania.

Traits: Driven, Enthusiastic, Experienced, Loyal, Team-player, Outgoing People Person.

WORK HISTORY:

OnCall Staffing, Inc./Ultimate Medical Academy Online Admissions Advisor.

March 2013 - June 2013 Tampa,FL

(3 Months)

Successfully maintained top level customer service and provided professional knowledge of school offered programs to current and prospective new students. This position was call center based. Respectively adhered and complied to all necessary rules and regulations governing student recruitment activities. Acquired a working knowledge of academic program offerings, basic financial aid principles, and career services. Also demonstrated effective listening skills along with a high energy attitude which resulted in working well within a corporate team setting. Conducted telephone interviews through enrollment and registration of new students for online programs. Successfully attended and completed all mandated training modules to develop and enhance admission and retention techniques.

Mutual Scrap Shredding, Inc.

Customer Service Consultant/Scale Operator.

November 2010 - March 2013 Tampa,FL

2 Years, 4 Months)

Duties included answering inbound telephone calls, preparation of Bills of Lading for truck drivers and for seaports for the transportation of scrap metal materials to be shipped overseas via storage containers. Also handled inbound/outbound truck scales which involved weighing of scrap metal materials in various types of scrap metal vehicles, primary role of trucks. Successfully handled and maintained all office correspondence regarding various customer needs. Maintained extensive and professional customer service relations with a variety of clientele.

School District of Hillsborough County

Student Nutrition Assistant.

May 2007 - November 2010 Gibsonton,FL

(3 Years, 7 Months)

Position entailed food preparation of lunches for students and staff of secondary education. Handled cash transactions as well as daily food service duties as per school district guidelines. Duties included food preparation, stocking of supplies and inventory, cleaning, and maintaining a healthy environment for assigned work areas.

DermPath Plus Labs, Inc

Courier/Receptionist

April 2005 - May 2007 Apollo Beach FL

Apr '05 - May '07 (2 Years, 1 Month)

Responsible for the pickup of patient specimens as well as delivery of reports to and from various company clientele involving several medical facilities, located primarily within Central Florida. Drove company vehicles to and from various locations from home office throughout Central Florida and as far as Cocoa Beach, FL. Also covered locations within Tampa Bay, including locations within Hillsborough, Manatee, and Pinellas Counties. Maintained general office duties which included answering telephones, data entry of patient demographics using HCVA forms to submit claims for payment from patient insurance companies, primarily Medicare. Also completed filing and customer service tasks as well.

Apollo Anchor Restaurant & Lounge

Bartender/Server

June 2001 - May 2005 Apollo Beach FL

Maintained position as bartender and server for this establishment which had full liquor licensing. Served food and beverage to customers along with general assigned duties per management such as cleaning, cash and credit card report transactions, maintained balanced cash drawer with set amount bankroll. Prepared fruits and garnish items freshly stocked along with rotation of stock on a regular basis to ensure product freshness. Also kept clean and sanitary work stations. Successfully obtained Safe Cert documentation per state liquor law requirements through use of study manuals and/or testing given by Restaurant owners. Built and kept respectable clientele base also known as my regulars.

EDUCATION Florida Insurance School

Certificate, Personal Lines Underwriting

1993 - 1993 Tampa FL

Attended preparation courses under the direction of Mr. Andy Beverly to prepare for State examination for licensure in order to lawfully write and bind personal lines auto coverages per mandated State of Florida regulations. Successfully obtained 442 Limited Customer Service license.

Central Penn Business School

Travel/Tourism.

January 1987 - May 1987 Summerdale PA

Pottsville Area High School

High School, Graduate Business Cirriculum.

September 1982 - June 1986 Pottsville PA

Maintained average 3.0 GPA. High school diploma obtained.

VOLUNTEER All Children's Hospital Telethon

Phone Bank Representative.

May 2013 - May 2013 St. Petersburg,FL

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