Quality Assurance Customer Service

Heather Stolte

*** ****** ****, *******, **. ****0 h219-733-2768 c219-252-2888 ********@*****.***

Objective

Hard working business management graduate with proven leadership and organizational skills seeking to apply my abilities and past management experience.

Education

BACHELOR OF SCIENCE DECEMBER 18, 2015 PURDUE UNIVERSITY-NORTH CENTRAL

Major: Business Management

Minor: Human Resource

Related coursework: Chancellor’s List and Semester Honors

ASSOCIATE OF SCIENCE DECEMBER 19, 2014 PURDUE UNIVERSITY-NORTH CENTRAL

Major: Business

Minor: Organizational Leadership

Related coursework: Chancellor’s List and Semester Honors

Experience

QUALITY ASSURANCE MANAGER BWAY CORPORATION OCTOBER 2012-JULY 2013

Processed and responded to customer issues, concerns and questions

Actively participated in monthly shift meetings and employee training sessions

Developed calibration and certification process for measuring equipment

Assisted and lead 5P process to address customer complaints

Processed non-conforming product and developed acceptance criteria

Performed yearly reviews on Quality Department personnel

Reported to Plant Manager

QUALITY ASSURANCE SUPERVISOR BWAY CORPORATION OCTOBER 2011-OCTOBER 2012

Interim Quality Assurance Manager from April 2012 – October 2012

Developed/Implemented training and qualification program for quality technicians and backups to eliminate overtime/downtime and establish employee development

Provided evaluation, training, and follow up for the quality technicians

Lead Fishbone and 5-why analysis events with a team on customer complaint issues

Direct supervision of 4 quality techs and 4 backup techs

Made/updated packaging instructions and acceptance criteria for production floor

QUALITY ASSURANCE TECHNICIAN BWAY CORPORATION NOVEMBER 2009-OCTOBER 2011

Seek methods to improve standard operational and working practices

Communicated the results of any testing that pertains to non-conforming product and quarantine product

Performed quality assurance testing on 22 production lines, three times per shift and all first articles of new orders

Read scales, pi tapes, thickness gauge, calipers and compression tests

REGIONAL ASSISTANT-TEMPORARY CLEARY BUILDINGS 2006-2008

Payroll recording for hourly employees

Collection Control Reports, Regional Sales Reports

Customer scheduling and potential leads

Answer multi-line phone system

Customer service

MACHINE/QUALITY OPERATOR GUARDIAN INDUSTRIES SEPTEMBER 1997-MAY 2006

Hourly quality checks on production line

Vinyl approval test-pummel and drop ball test

Final Line Quality Inspector-final inspection of parts before shipped to customer

Nipper operator, vinyl operator, production operator

Production reporting and production changes per shipment requirement

Trained production workers on LEAN Manufacturing material

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