Customer Service Manager
Resume:
Adrian N. Leek
Ypsilanti, MI *****
****.******@*****.***
Dear Hiring Manager,
I'm applying for an administrative or clerical position at your Company. I'm confident that I am fully qualified and will be a strong addition to your team, as I have over 20 years of office and customer service experience.
I would greatly appreciate the opportunity of a job interview at your earliest convenience. Please find my resume attached.
I can be reached at the number above or at my email address.
Sincerely,
Adrian N. Leek
Adrian N. Leek
Ypsilanti, MI 48197 734-***-****
• ****.******@*****.***
Relevant Qualifications
● Over 20 years of office experience, Hospitality, Human resources, customer service, accounts payable and receivable.
● Outstanding people skills, which enables me to effectively communicate with clients as well as co- workers and management.
● Persuasiveness and the ability to convey information and details in a precise and effective manner.
● Highly self motivated and independent, which allows me to perform many responsibilities with little to no supervision.
Experience
Human Resources Coordinator, Ann Arbor Marriott at Eagle Crest
July 2011 – Dec. 2015
Ypsilanti, MI
● Monitoring the application tracking system
● Responsible for recruiting, interviewing, processing new hires, on boarding processes.
● Monitoring employee training needs and arranging and conducting training sessions.
● Oversee all aspects of incentive programs, team building and Conflict resolution.
● Assisting the Human Resources Director in all aspects
● Hands-on processing of all aspects of HRIS entry.
● Workday and Ivantage HRIS systems
● I-9 document processing
● Processing terminations
● Plan and oversee employee functions
● Submit and review background checks for potential employees
● Safety Committee Chair- Big 3 Safety Program
● Associate Recognition/Incentive programs
Group Rooms Coordinator, Ann Arbor Marriott At Eagle Crest
May 2002 - July 2011
● Responsible for the creation and maintenance of client accounts.
● Customer service and correspondence.
● Responsible for reconciling hotel rooms inventory in the property's 3 computer systems
● Monitor and adjust the hotel rooms inventory
● Creating and maintaining room blocks and reservations for clients and the management team.
Education
Washtenaw Community College. Sep. 2003- Jan. 2004
Accounting and Business Writing
● Business Accounting and Communication
South Holland Community College. Sep.-1996- May 1998
● Business Administration
Kalamazoo Community College. Sep. 1988 - June 1991
● Psychology/ Education
Relevant Trainings and Certifications
Business Ethics
Positive Employee Relations
● Wage and Hour
● Preventing Workplace Harassment
● Protecting Confidential Information
● Behavioral Interviewing
● HIPPA Training
Awards and Accomplishments
Certificate of Appreciation 2015,
● Received for professional excellence in the absence of an HRD after a resignation.
● Associate of the Month for April 2013
● Member of SHRM (Society of Human Resources Managers)
References
● Barb Minzey, Former Manager, 734-***-****
● Rhonda Tucker, Current Colleague, 734-***-****
● Dorian Hale, Former Manager, 734-***-****
● Nikki Jackson, Former Supervisor, 859-***-****
Contact this candidate