Support Active Directory
Resume:
GERALD ANDERSON
**** ***** **. ********, ** ***71
Email: ************@*****.***
Tel: 815-***-****
NETWORK AND DESKTOP SUPPORT TECHNICIAN
Proven Network Technician Support and Expertise In a Career Spanning 20+ Years
Technically sophisticated Information Technology Professional with a career reflecting strong technical qualifications with a “hands-on” style. Maintains focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Superior record of delivering simultaneous large-scale, mission-critical projects on time and under budget. Excellent interpersonal/communication skills.
Aptitude for analyzing, testing, debugging code, identifying problems, and creating solutions.
Proficient at setting priorities and meeting goals.
Thrives in independent and collaborative work environments.
Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
Quick learner with ability to rapidly achieve organizational integration, assimilate job requirements, employ new ideas, concepts, methods, and technologies.
Energetic and self-motivated team player
Outstanding communication and interpersonal capabilities.
ACCOMPLISHMENTS
Skilled in completing large and seamless network migrations, with little or no impact to the customer.
Exceptional ability to provide quick resolutions to various desktop and server issues, while ensuring complete customer satisfaction.
Single handedly preformed a successful migration of over 400 laptops and desktops.
Developed key relationships with vendors to reduce overall costs hardware and software purchases.
Researched, developed and implemented disaster recovery plan at SunGard for Interstate Bankers and Casualty Insurance Company. Planned and executed a nightly offsite backup and rotation scheme for two servers.
TECHNICAL SKILLS
Certifications: MCP, NET+, A+, Dell, Compaq, IBM, NEC, Toshiba, HP-PC and Printers, currently perusing MCSE and CCNA
Operating Systems: Server 2003, 2000, SQL, Linux Red Hat Enterprise, Windows Vista/XP/2000/NT DOS, Mac-OS, Legacy and Mainframe Systems
Software/Applications: Microsoft Office, Lotus Notes, WordPerfect Suite, VPN, CAD/CAM
Hardware: Compaq, HP, IBM, NEC, Toshiba, Apple, Servers, Workstations, Laptops, HP Laser, Lexmark Epson, Oki Data Printers
PROFESSIONAL EXPERIENCE
Technical Analyst II 2007 - 2015
Follett Corporation – McHenry, IL
End to End support for library systems
SQL and MySQL builds and troubleshooting
Tomcat and Java troubleshooting
Integrate Student Management Systems SMS data into Library software
Support Windows Server 2003 and newer, Novell and Mac installs
Contractor 2006 - 2007
TEKsystems – Des Plaines, IL
Provide tier III support for VPN remote access
Assisted in the cutover and migration to the new Honeywell network
Install, Upgrade and Update laptops and workstations via Altiris
Cleaned up old tickets in Remedy queue to help bring IT staff up to date
Updated print servers with latest drivers for XP
Migration Specialist for Active Directory and Lotus Notes 2005 - 2006
TEKsystems – Forest Lake, IL
Was a member of a team that successfully migrated all manufacturing plants and corporate offices for a major medical corporation’s national and international sites.
Efficiently migrated over 4000 laptops and desktops for Active Directory on time and under budget.
Integral member of the migration team from Lotus Notes to Outlook 2003. National and International
Meticulously migrated problem machines manually after trouble-shooting the issues at hand.
Install, Upgrade and Update laptops and workstations via SMS
Responsible for 100% Active Directory and Mail quality assurance
Tier II Technical Support 2003 - 2005
Ajilon Consulting – Elmhurst, IL
Diligently provide remote and in-house Tier II support services utilizing Remedy software, which resulted in significantly improved system performance
Successfully migrated over 400 laptops and desktops from NT4 to Windows 2000 in an efficient and timely manner.
Responsible for remote setup and configuration of TCP/IP printing for field offices.
Coordinate third-party repairs for offsite and field offices, ensuring rapid and cost-effective support.
Network Support Consultant 2003 - Present
TechWare Services, Inc. – Antioch, IL
Provide world-class troubleshooting support services by telephone or via on-site visits.
Successfully research and resolve software, hardware, and networking problems, while performing all upgrades as needed.
Coordinated and implemented an upgrade and migration of the existing systems for Server 2000, Exchange 2000, IIS, and CAD/CAM.
Designed and implemented cat 5 upgrades for the Interstate Bankers Corporation.
Expertly implemented network routing and mail services.
Implemented a VPN solution for adjusters, owners, and vendors.
Senior Systems Support Specialist 2001 - 2002
National Transportation Exchange – Downers Grove, IL
Provided outstanding helpdesk support for Tier I and Tier II Support, successfully offering network administrative support and maintenance.
Assisted with server setups, SQL, Exchange 5.5, Outlook, VPN, and connectivity issues both locally and remotely.
Responsible for creating Ghost images and performing Norton Antivirus and vendor updates, resulting in greatly-improved efficiency.
Consultant / Senior Support Engineer 1995 - 2001
Kissane Business Systems, Addison, IL
Diligently provided warranty/non-warranty repairs for servers, workstations, laptops and printers for Dell, Compaq, Hewlett-Packard, IBM, NEC, Toshiba, and Clones.
Carried out hardware and software configurations for servers, workstations, and Laptops.
Provided network, helpdesk, and field support for numerous of companies, supporting local and remote users.
EDUCATION
MCSE – PC Center – Downers Grove, IL
Computer Technician Certificate - Control Data Institute – St. Paul, MN
Liberal Arts – Inver Hills Community College – Inver Hills, MN
MILITARY EXPERIENCE
Machine Mate Specialist 1975 - 1979
United States Navy
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