Senior Executive, customer relations
Resume:
CURRICULAM VITAE
Falguni Dipesh Shah mailto:
1st Floor, behind JVK Hospital
Sahar Road, Koldongri
Andheri (East)
Mumbai.400069
Mob. – 099********
Email: **********@*****.***
CAREER OBJECTIVE
To achieve professional excellence and develop leadership qualities.
To work in challenging environment where I can enhance my capabilities.
Achieving the company goals and move up in the organization hierarchy.
ACADEMIC QUALIFICATION
Secondary School Certificate Exam from G.M.E.S High School 2002 with Distinction 78.86%
Higher Secondary Certificate Exam from M.V.L.U College of Science2004 with first class 69.26%
Graduation (T.Y.B.Sc) Exam from M.V.L.U College of Science 2007 with second class 59.66%
WORK EXPERIANCE
Worked for six months with H.D.F.C Bank as Classic Account Executive for more than 6 months
Worked with UPS Jet air Express PVT ltd as senior customer care executive from last 5 years.
Currently working with Mahindra Logistics from November-2014 as Senior Executive.
STRENGTH
Consistent.
Confident.
Preferable.
Team spirit
Working Objectives in UPS Jet Air Express Pvt Ltd.
Taking ownership of the cases to trace and track packages received from frontline.
Check for the package status and update the same to customers.
Keep updated customer with package updates as they receive notifications from web tools.
Coordinate with Origin countries and transit Hubs and destination countries for arranging delivery of packages.
Coordinate with shipper/consignee for any requirements at destination.
Into inbound as well as outbound calls to keep customers updated with all their queries for packages already shipped or want to ship or with the requirements at destination or Origin to ship.
Also coordinate with clearance team, finance team, Hub team, and Security team on basis of query received from customers.
In short all logistics related queries are been handled and customers are kept updated.
Maintains logs and reports of the customer’s complaints and queries received on our generic mail id.
Investigate exceptions on packages or shipments and help customers in delivering their packages/ shipments.
Provide quality service to customers.
Helps customers from pick up of their package to delivering the same on timely basis.
Also have knowledge Of Operations, Hub operations, clearance (Documentation part)
Provide quotation to customers for shipping packages and pallets; help them in opening Export Import account with discounted rates.
Working Objectives in Mahindra Logistics:
In Snap deal Project and Amazon Project (E-Commerce)
To handle Snap deal and Amazon pickup and delivery status to all our customers
To monitor Vehicle placement, i.e. which Vehicles are getting placed for which Hub.
To monitor and act on the Vehicles which are delayed and getting reason for the same.
Also monitoring loading and unloading of the Packages from the Vendor’s location.
Monitoring Vehicle tracking through GPS System
Handling Entire MIS of the package dispatched through and tracking the same.
To coordinate with the respective Hub locations to confirm Vehicle arrival, receiving details, Delivery updates on Daily basis.
To handle Exception reports i.e. related to delays (governmental bodies, natural calamities, exigency, shortages, damages)
Updating Exceptions to the E-Commerce customers.
Monitoring DEPS Resolution.
Updating MIS and providing the data to customers.
Providing Line haul Performance Report to Operation team for analysis.
In Gladius Project (MLL Hub and Spoke)
To handle online pickup and delivery status to all our customers in MLL through system MLL TMS.
Monitoring Vehicle tracking through GPS System
Handling Entire MIS of the package dispatched through MLL Network and tracking the same.
Updating stock report of Hub’s along with the reasons to the customers.
To track the all the dispatched consignments and share the same with internal customers of MLL Team
Coordinating with the respective Hub locations to confirm Vehicle arrival, receiving details, Delivery updates on Daily basis.
To handle Exception reports i.e. related to delays (governmental bodies, natural calamities, exigency, shortages, damages)
Updating network Exception to our internal customers.
Monitoring DEPS Resolution.
Updating MIS and providing the data to Operations team for Analysis purpos
COMPUTER KNOWLEDGE
Operating System : MS Word, Excel, PowerPoint.
Application :
PERSONAL PROFILE
Date of Birth : 20th July 1986
Gender : Female
Height : 5’1”
Marital Status : Married
Nationality : Indian
Religion : Hindu
Language Known : Hindi / English / Gujarati / Marathi
Hobbies : Listening Music, Shopping, playing badminton
E-mail id. : **********@*****.***
Permanent Address : 104-Siddhivinayak Apts.
1st Floor, behind JVK Hospital
Sahar Road, Koldongri
Andheri (East)
Mumbai.400069
.
I hereby acknowledge & authenticate, every bit of information mentioned in this document is correct by all means
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