Customer Service Manager

Nathan Dolle

Consumable Department Manager

Bentonville, AR

******.*.*****@*****.*** - 218-***-****

WORK EXPERIENCE

Consumable Department Manager

Grocery/Over - Bentonville, AR - May 2015 to December 2015 Shift Manager

McDonalds - Bentonville, AR - May 2014 to May 2015 Grocery Merchandise Supervisor

Wal-Mart - Pineville, MO - June 2012 to 2014

Debt Collector

Financial Recovery Services - Superior, WI - January 2012 to April 2012 Backroom Team Member

Duluth, MN - August 2011 to January 2012

Personal Care Worker

Edgewood Vista - Hermantown, MN - March 2011 to August 2011 Edgewood Vista - Duluth, MN - May 2011 to July 2011 Personal Care Worker

Aurora Residential Alternatives - Greenwood, WI - August 2010 to March 2011 Service Desk Associate

Wal-Mart - Sturtevant, WI - August 2007 to June 2010 Crew Member

McDonald's - Marshfield, WI - May 2004 to July 2007 EDUCATION

Bachelor of History and Minor in African American Studies University Of Arkansas

2013 to Present

CERTIFICATIONS

CPR/First Aid

July 2016

ADDITIONAL INFORMATION

* Ability to speak, read and write Spanish

* Majority of retail experience began as crew and worked up to management

* At last place of employment started as produce and got promoted in six months to department manager

* Ordered items keeping in mind shrink and sale history

* Delivered staff performance reviews in a timely manner

* Maintained a high level of merchandising to create an inviting customer experience

* Led Top Stock, teaching associates a new program

* Worked as a team to drive Year-to-Date Sales

* Motivated employees by being detail-oriented, dependable, and displaying an uncompromising work ethic

* Adjusted on hands to accurate levels

* Performed monthly inventory audit

* Managed high volumes of freight, ensuring that product reaches shelf

* Experience in supervisory and management positions such as: Customer Service Supervisor, Grocery Merchandise Supervisor, and Grocery/Over the Counter/ Consumable Department Manager

* Worked in fast past environment, striving and excelling under pressure

* Ability to obtain customer complaints and give appropriate resolution

* Over ten years experience in the Customer Service Field

* Extensive experience in MS Word, Excel, familiar with ten key, email, and various search engines

* Familiar with proper documentation procedures

* Ability to read invoices

* Worked to cross train associates

* An active listener with strong interpersonal skills

* Strive to understand client needs and provide exceptional results

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