System Administrator Technical Support

Leslie Kaminsky

*** ******** ****** **** 908-***-****

Union, NJ 07083 Cell 917-***-****

********@*******.***

PROFESSIONAL Accomplished, dedicated System Administrator & Technical Support Specialist with

SUMMARY 20+ years experience. Possess in-depth knowledge of various hardware/OS technologies, architectures and platforms, consistently applying them to maximize productivity.

Intuitive and analytical, assessing complex enterprise-wide infrastructure issues and developing strategies for quick resolution.

Fast-paced, flexible senior-level contributor, adept at staying on-task and on-time despite shifting priorities and tight deadlines.

Consistently deliver IT deployment projects on-time and on-budget, with minimal disruption to critical business processes.

TECHNICAL Hardware: Compaq Proliant Servers, IBM X Series Servers

SKILLS Software: Windows2000/2003/2008 Server

Networking: Ethernet

PROFESSIONAL

IBM/Pearson (2012 – 2015)

Worked with account team to fix processes

Lead person for TwinStrata Cloud Array Appliance

Led off shore steady support team to resolve problems quickly and do proactive work to prevent potential problems

Guided off shore team with DR exercise for first successful DR.

Work closely with account AD and network team.

Point of contact for data center relocations.

Work with field engineers with site survive for servers being moved

Assisted labeling cables before disconnects for reconnects in new location

Assisted SAN, UNIX teams with their equipment for shutdown and power on

Installed OS on physical servers, updated firmware,

patched OS using Windows update, perform warm

hand off to remote build team

Reimage HMC for UNX team for access

IBM Global Services /Disney (2006 – 2012)

Lead dedicated system administrator for ABC business unit at Disney

Lead point of contact for ABC business unit at Disney for working with different application groups for support

Led steady state team in resolving issues

Work with client to get SA’s change windows

Work with hardware and software vendors to resolve major issues

Put together daily check list for high profile servers to prevent potential issues

Focal for lean transformation

Trained new people with procedures

Work closely with IBM offshore steady state, UNIX, SAN, backup teams

IBM Global Services/American Express/Vanstar/Inacom 12/1995 – 9/2006

EXPERIENCE On-Site System Administrator 9+ years

American Express / IBM (1995 – 2006)

Supply network administration and server support for numerous locations in Latin America (Brazil, Argentina) and Mexico, and perform 24/7 on-call support. Work with project team to manage system rollout and upgrade projects.

Set up directory structures, groups and assigned security privileges

Aid Helpdesk engineers in troubleshooting workstations problems.

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Key Accomplishments:

Successfully handled the following migrations:

Netware 3.12 PS Model 95 Servers to Compaq Proliant Servers

Token Ring to Ethernet using dual port NIC redundancy

Novell Netware 3.12 to 5x/4x

Novell to Windows 2000 Active Directory

Data Center moved

-Led Y2K project for Novell servers and contributed to Y2K project for Lotus Notes servers running on Windows NT4 server platform.

-Core disaster recovery team member after 9/11.

- Worked with third party vendors to efficiently implement, upgrade and troubleshoot their software running on servers.

- Strong networking skills

Barrister Information Systems 03/1993 - 12/1995

PC Support 2 years 10 months

Coordinated the implementation of wide area equipment, bank teller software and peripherals to various clients, requiring vendor management.

Key Accomplishments:

Implemented 20 networks throughout New Jersey for a banking institution.

PRIOR From 1984-1994, held Technical Support roles with Tailored Technologies,

EXPERIENCE PTXI/Pritronix and Terminals Unlimited.

Key Accomplishment:

Managed 15 technicians in the implementation, repair and maintenance of networks, PCs and peripherals in the Northeast region for PTXI/Pritronix.

PROFESSIONAL Control Data Institute, New York, NY

TRAINING Certificate in Computer Technology

EDUCATION Queens College, Flushing, NY

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