Customer Service Representative

*** **** ***., **** *, Rutherford, New Jersey ****0 973-***-**** ********@*****.***

ZAIRE EDWARDS

HIGHLIGHTS

Certified Sora Security License

Visual Merchandising

Customer Service

Camera Operation Systems

Team Leader

Detail Oriented

Public Relations

EXPERIENCE

MACYS, Jersey City, New Jersey

Merchandising Team Associate/Leader, November 2014-Present

Assist visual merchandisers to plan store layouts to promote key lines. Stock and rotate shelves. Maintain product displays to ensure correct quantity of merchandise is in store.

JOB CORPS CAREER CENTER, Limestone, Maine

Customer Service Representative, November 2012 -October 2013

Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite, correct and/or make adjustment(s); follow up to ensure resolution. Prepare product and service reports via collection and analysis customer information. Update account information to maintain customer records. Partner with the sales team to meet and exceed customer’s service expectations. Keep a calm and positive presence at all times.

EDUCATION

JOB CORPS CAREER CENTER-Limestone, Maine

November 2012 to October 2013

Certification in Customer Service/Hospitality

VIRGINIA STATE UNIVERSITY-Petersburg, Virginia

August 2011-May 2012

Major: Business Management/Finance

MALCOM X SHABAZZ HIGH SCHOOL-Newark, New Jersey

September 2007-June 2011

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