Customer Service Administrative Secretary or jobs alike

JOANIE KLEIN

***** *** ******, ****** ****, Ill *0462

Cell: 773-***-****

***********@*****.***

SUMMARY

Dedicated and focused. I excel at prioritizing, completing multiple tasks simultaneously and following through to achieve

project goals. Seeking a role of increased responsibility and authority.. Motivated to create collaborative team

environment by using vast background in the organization of employee training and team building events..

HIGHLIGHTS

New employee orientations Human resources understanding

Staff training and development Scheduling proficiency

Attention to detail Strategic planning

Exceptionally organized Standard operating procedures

Relationship building Self-directed nature

Time management

Independent worker

Forecasting

ACCOMPLISHMENTS

Reporting

Maintained status reports to provide management with updated information for client projects.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on

minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Employee Management

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

EXPERIENCE

SOUTHWEST AIRLINES

Chicago, Ill

Customer Service Supervisor /Administrative 07/1986 to 11/2015

Leading a team of over 230 employees overseeing their work day

Handling all Customer Service Agents as well as skycaps problem solving

Assisting with Managers with daily tasks.

Complies data and prepares daily schedule for Customer Service Dept.

Issuing overtime, shift trades, vacation, Fto's and bids for department.

Maintained employee files, discipline and attendance letters.

Maintained relationships with IAM Union and all guidelines.

Scheduled new hire training and on boarding.

EDUCATION

HIGH SCHOOL 1984

Willow Academy for girls

SOME COLLEGE: GENERAL

Loras College, Debeque, Iowa

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