Customer Service Training

Cell Phone: 914-***-****

Email:**********@*****.***

Westchester New York based

Sandra Nicosia

Summary of Experience:

Skilled business women who delivers VIP customer service, and understands overall flight attendant objectives, who demonstrates an outstanding level of professionalism in providing the highest level of safety for passengers. The ability to exercise good judgment, discretion, tact, confidentiality and diplomacy. An independent and self-motivated professional with excellent communication skills and is highly adaptable, and works well with others.

Education:

Beyond & Above Corporate Flight Training

- Corporate flight attendant training in compliance with FAA, Part 91, Part 125, Part 135

- First Aid- CPR, AED certified

-Self Defense training and awareness

-Completion of Air Culinare Worldwide in-flight catering certificate

-Garnishing and plate presentation given by Silver Linings in-flight catering

-G550 Evacuation Crew Member Training Certification

-Excellent knowledge of passenger safety protocols and flight emergency procedures.

-Ability to work with special needs passengers high level of communication skills.

- Excellent and efficient in a Team work environment, with professional communication with people from various cultures

-Responsible, realistic, and a very strong work ethic.

- Highly customer service focused

Work:

2003-2015 Team leader/Treatment Coordinator Dental Care Of Stamford, Stamford Ct.

-Managed staff, communicating clear expectations to ensure goals were met

-Perform employee reviews

-Develop phone scripts for proper patient communication

-Process resumes and hire and train new employees

- Controlled monthly and yearly production goals

-Patient care, one on one appointment with patients to build relationships

2000-2003 Dr. Laura Cannistraci D.D.S Mount Kisco, NY

Orthodontic Assistant

-Managed scheduling of patients and flow of the office

-Chair side assisted all patients

-Handled many various office responsibilities

1998-2000 Mount Kisco Athletic Club, Mount Kisco, NY

Membership Consultant/ Personal Trainer

-Achieved and exceeded club membership goals

-Developed large client base which led to expansion of club enrollment

-Successful in corporate out reach building relationships to offer discounted rates

-Attended various seminars and kept current with fitness trends

- Focused on my clients designing fitness programs to make sure all training goals were met

Passports:

Current Passport

Languages:

English

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