Customer Service Manager
Resume:
Minyette Lomax
**** **** ******, *******, ** ****8
E-mail: ********.*****@*****.*** and ********.*******@*****.***, Phone: 510-***-****
Objective:
Focused professional offering 10 years of progressive leadership experience within the office field, transforms high-
potential staff into outstanding leaders who demonstrate the creativity that is critical to financial and operational
success.
Skills:
Microsoft Word, Excel, Publisher, Access, Office, SAP, Quick-book, WinZip, Outlook, Ami-Pro, Quicken, Approach 3.0, Dictaphone, Account Receivable/Payable, Data entry, 10-Key, Scanning Documents, Front office, and Customer service.
Experience:
August 2015 – December 2015 (Temp. assignment)
Randstad Staffing Agency (Genesis Logistics)
4013 Whipple Road
Union City, CA
Chris Barnard
Data Entry Operator/Administrative Assist
Compile, sort and verify the accuracy of data before it entered.
Store completed documents in appropriate locations.
Perform general office duties such as typing, answer phones, and audits.
Enter truck driver’s daily route data, and combine the time with the mileage.
December 2014 - Present
Landmark Staffing Services
7700 Edgewater Drive
Oakland, CA 94621
Bill Walters
Customer Service/Guard Card
Greet, assist, and inform customers of rules and regulations.
Enforce all rules and regulations.
Greet every customer/guest with a smile and pleasant voice.
Assist with supervisors in breaking other employees.
Outstanding go out of my way customer service.
Peak Season 2014 & Peak Season 2015
Randstad Staffing Agency (B of A project)
3180 Whipple Road
Union City, CA
Brian Kolberg
Data Entry Operator
Compile, sort and verify the accuracy of data before it entered.
Store completed documents in appropriate locations.
Perform general office duties such as typing, operating office machines, and sorting mail.
Locate and correct data entry errors, or report them to supervisors.
Scan or read incoming materials in order to determine the important of the document and file away.
January 2014 – Present
In Home Support Service (part-time)
6955 Foothill Blvd Oakland, CA
Andre Benson (Client)
Provider
Maintain records of patient care, condition, progress, or problems to report and discuss observations with case manager.
Change bed linens, wash, iron, laundry, and clean client’s quarters.
Entertain, converse with, or read aloud to client to keep them mentally healthy and alert.
Plan, purchase, prepare, or serve meals to client according to prescribed diet.
Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Accompany client to doctor’s appointments and on other trips outside the home, and provided transportation.
February 2013 – November 2014
Six Flags (seasonal)
1001 Fairgrounds Dr., Vallejo, CA
Meghan Perez (Supervisor)
Admissions
Greet every customer, collect tickets, and verify entry into park.
Take picture ID, greet every customer, and make sure customer is satisfied.
Assist other employees, team player, and will handle any situation
June 2008 - June 2011
UPS (part-time)
8400 Pardee Dr., Oakland, CA
Kathy Halsted (Supervisor)
Gene Manzano (Manager)
Data Specialist
Compile, sort and verify the accuracy of data before it entered.
Locate and correct data entry errors, or report them to supervisors.
Maintain logs of activities and completed work.
Search directories to find correct addresses for redirected mail.
Print and makes copies of work.
Keep records of work performed.
December 2008 - May 2010
In Home Support Service (part-time)
6955 Foothill Blvd., Oakland, CA
Nathan Sims (Client-Deceased)
Provider
Maintain records of patient care, condition, progress, or problems to report and discuss observations with case manager.
Change bed linens, wash, iron, laundry, and clean client’s quarters.
Entertain, converse with, or read aloud to client to keep them mentally healthy and alert.
Plan, purchase, prepare, or serve meals to client according to prescribed diet.
Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Accompany client to doctor’s appointments and on other trips outside the home, and provided transportation.
October 2007 - April 2008
First Bank and Trust
909 Poydras St., New Orleans, LA
Millie Swan (Manager)
Loan Specialist I
Compile, sort and verify the accuracy of data before entry into system.
Store completed documents in appropriate locations.
Maintain logs of activities and completed work.
Operate data capture technology to import digitized documents into document management system.
Add new material to file records, and create new records as necessary.
Perform general office duties such as typing, operating office machines, and sorting mail.
Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Scan or read incoming materials in order to determine the important of the document and file away.
November 2006 - September 2007
X-Chem (through Remedy Select)
6120 Jefferson Hwy, New Orleans, LA 70123
Mary Ann Geier (Manager)
Administrative Assistant
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
File and maintain records.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing.
March 2004 – August 2005
Wedgewood Innovative Sensors
300 Industrial Rd., San Carlos, CA
Bill Deutschlander (Manager)
Administrative Assistant
Operate office equipment such as fax machines, copiers, and phone systems, and use computers software.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.
Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing.
Compile, sort and verify the accuracy of data before entry.
Store completed documents in appropriate locations.
Maintain logs of activities and completed work.
Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Scan or read incoming materials in order to determine the important of the document and file away.
Print and makes copies of work.
August 1998 - January 2004
Euclid Avenue Congregational Church of the UCC
9606 Euclid Ave., Cleveland, OH
Rev. Judith Vasile
Administrative Assistant
Store completed documents in appropriate locations.
Maintain logs of activities and completed work.
Add new material to file records, and create new records as necessary.
Perform general office duties such as typing, operating office machines, and sorting mail.
Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
Scan or read incoming materials in order to determine the important of the document and file away.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.
Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing.
Education:
September 1984 - June 1988 McClymonds High Oakland CA GPA 3.50
References:
Jimmie Redmond
Associate
Student
Cleveland, OH 214-***-****
Cory Jenkins
Associate
Care Provider
Oakland, CA 510-***-****
Andre Benson
Employer
Auto Mechanic
Berkeley, CA 510-***-****
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