Customer Service Representative
Resume:
ERICA MARIE GONZALEZ
El Paso, TX 79936
*******@*****.***
OBJECTIVE
To obtain a position where I can be an assertion to the company and at the same time learn new experiences and opportunities.
EXPERIENCE
11/01/14 to 8/01/15 Farmers Insurance
Customer Service Representative
Answer phone calls for a personal agent
Recruit clients for agency
Collect payments
Inform clients on their policy changes
01/01/11 to 06/01/13 Bilingual Research Services
Market Research representative
Conduct surveys nationwide
01/01/09 to 06/01/09 Telerex
Customer Service Representative
Interact with customers to provide information
In response to inquiries about products and
Services and to handle and resolve the clients problems.
Sales in team aspects for motivation and leadership training
Trained for excellent product knowledge for sales in other
Credit card promotions.
01/01/08 to 08/05/08 BMW
Receptionist
Operate multiple phone lines
Receive payments
Interact with customers to provide information
response to inquiries about products.
Data entry/ receive mail/file/copy
12/01/07 to 06/30/08 Truckers Home Office
Receptionist
Operate telephone switchboard to answer, screen,
Or forward calls,providing information,taking messages
Or scheduling appointments.
Greet customers entering establishment, determine nature and purpose
Of visit, and direct or escort them to specific destinations.
Schedule appointments and maintain and update appointment calendars.
Hear and resolve complaints from customers or the public.
Education
01/01/05 to 01/01/06 David L. Carrasco Job Corps Center
Medical Records/ Receptionist
01/01/05 El Paso Community College
G.E.D
Contact this candidate